Job Title: IT Support Specialist (US Citizen Only)

Location: Remote

We are currently seeking candidates who meet the following qualifications

Responsibilities:

• Provide first-line technical support to users via phone, email, and in-person, addressing hardware, software, and network issues.
• Diagnose and troubleshoot technical problems related to computers, printers, and other IT equipment.
• Assist with the setup, configuration, and maintenance of hardware and software.
• Manage user accounts, permissions, and access to various systems and applications.
• Install, update, and patch software applications and operating systems.
• Document and track support requests using a ticketing system, ensuring timely resolution and follow-up.
• Collaborate with other IT team members to escalate and resolve complex issues as needed.
• Conduct routine maintenance and performance checks on IT systems to ensure optimal operation.
• Provide training and guidance to users on IT best practices and software applications.
• Assist with the implementation and deployment of new IT systems and technologies.

Qualifications:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience in IT support or a similar role, with a strong understanding of hardware, software, and networking concepts.
• Proficiency in troubleshooting common operating systems (e.g., Windows, macOS) and software applications.
• Experience in IT support tools and ticketing systems (e.g., ServiceNow, Zendesk).
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills, with a customer-focused attitude.
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
• Federal Experience is a plus.
• Required Security clearance.
  
  If you meet these qualifications, please submit your application via link provided in Linkedin.
  Kindly do not call the general line to submit your application.