About Us

Welcome to Journey, where the community is at the heart of everything we do. We believe that true success starts with strong local leadership, supported by a dedicated home office team. Our journey began with a vision to create opportunities that empower individuals to make a positive impact right in their own backyard.

Our Vision

Change the world, one heart at a time.  

Our Mission

Our Mission is to consistently achieve exceptional quality outcomes by leading a world-class Care Team.  Our empowered and dedicated Care Team strives to exceed the expectations of our residents in every interaction.  Being a part of your journey is our privilege.

The Heartbeat of Journey

Our local leaders are the driving force behind our success. They’re not just managers; they’re passionate advocates for their communities. They understand the needs and goals of the residents and families they serve. They’re your neighbors, your friends, and your partners in progress. Together, we work tirelessly to create meaningful change and lasting legacies.

It Support Specialist

Focus areas

• Field / multi-site onsite support (GA travel)
• Device provisioning & lifecycle (we may bring more in-house from MSP)
• MDM (rollout + compliance)
• Tier 2 escalation point (not frontline helpdesk)
• Vendor/MSP coordination & escalation procedures
• Support of IT equipment and end users at HQ2 as needed

Required

• 2–5 years in desktop/endpoint support, field IT support, or similar
• Hands-on troubleshooting with Windows endpoints and common peripherals
• Comfortable traveling between facilities and working independently onsite
• Strong documentation habits (tickets, notes, repeatable checklists)

Preferred

• Experience with MDM/Intune (enrollment, compliance, policies)
• Experience building/using provisioning checklists and standard configurations
• Vendor/MSP coordination experience and escalation management
• Healthcare or multi-site environment experience (SNF / post-acute a plus)

Journey offers care team members full benefits, competitive compensation, and so much more! Come be a part of our team.