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It Support Specialist

  • Job type Posted on: Jul 23, 2026
  • Experience level TekWissen LLC
  • Employment type Fremont, California
  • Remote status Salary: $70,720 per year
  • Employment type Onsite
  • Salary Full-time
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Job Title :

It Support Specialist

Job Type :

Full-time

Job Location :

Fremont California United States

Remote :

No

Jobcon Logo Job Description :

Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Title: IT-Support Specialist
Work Location: Fremont, CA 94538
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Description:
  • As a member of the IT Technical Staff, the position will work in various aspects of desktop support.
Duties and responsibilities:
Include but are not limited to the following:
  • Ability to troubleshoot technical issues at the walk-up service center counter, interfacing directly with users. Customer service and high standards of excellence are expected.
  • Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
  • Research, maintain, install and troubleshoot all aspects of laptop and desktop hardware and associated software.
  • Troubleshoot technical issues while interfacing directly with users. Customer service and high standards of excellence are expected
  • Follow processes and testing procedures to ensure a high quality of work is delivered to the end-user with no or minimal disruptions.
  • Evaluate and implement application software solutions as identified by Corporate IT
  • Ability to take proactive, corrective actions to resolve issues in advance of system problems
  • Installs, configures, analyzes, resolves and repairs all hardware and software issues involving Windows and Mac OS computers.
  • Provides total support of the desktop environment in accordance with defined standards and procedures.
  • Maintains password security, data integrity, and file system security for the desktop environment.
  • Responds quickly to customer issues while thoroughly documenting resolutions and closes all assigned cases through the designated tracking system.
  • Communicates with customers, peers, and management concerning the status of cases, problems, or suggestions.
  • Troubleshoots and determines the root cause of problems with software or hardware incompatibilities or network connectivity issues.
  • Provide technical support for conference room technology such as projectors, display screens and telephony equipment including sound systems, and conferencing tools like Teams and Zoom.
  • Handle multiple administrative duties to allow the team to operate efficiently.
  • Working at our walk-up service desk on-site (Tech HUB)
Your Experience Includes:
  • Installing, configuring, and troubleshooting desktop and laptop systems and familiarity with system imaging processes.
  • Strong organizational skills that include attention to details, flexibility, and time management.
  • Excellent oral and written communication skills and should be able to demonstrate these skills during the job interview
  • Documenting trouble tickets from inception through closure in an Enterprise Incident Management Systems such as Freshservice
  • Proficiency in supporting Windows 7 & 10 & 11 and Mac OS support including iOS and Android mobile platforms.
  • Experience with Active Directory
  • Experience with maintaining password security, data integrity, and file system security for the laptop environment utilizing Bitlocker.
  • Experience with VOIP telephony systems like Cisco and be proficient in troubleshooting headset hardware
  • Experience recommending computer solutions and hardware
  • Experience using critical thinking skills to identify and resolve technical issues.
  • Experience with providing technical support to internal and remote computer systems using tools like Bomgar
  • Experience with Microsoft SCCM/MECM preferred 2+ years of experience preferred working directly with customers in a desktop support role to resolve technical hardware issues
  • Broad knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, Sharepoint, Teams, OneDrive, Forms, Stream, Tasks, Video and OneNote)
  • Completing other tasks as assigned by the IT Desktop Support manager
About This Role:
  • This position reports to the IT Desktop Support Manager in Fremont California .
Educational Requirements:
  • Associate Degree in Computer Science, Information Technology or a related field or equivalent plus 2 years' experience.
  • Relevant Technical Certifications a plus, A+, MCP or HDI preferred
TekWissen Group is an equal opportunity employer supporting workforce diversity.

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Jobcon Logo Position Details

Posted:

Jul 23, 2026

Reference Number:

47522-12690

Employment:

Full-time

Salary:

Not Available

City:

Fremont

Job Origin:

CIEPAL_ORGANIC_FEED

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Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Title: IT-Support Specialist
Work Location: Fremont, CA 94538
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Description:
  • As a member of the IT Technical Staff, the position will work in various aspects of desktop support.
Duties and responsibilities:
Include but are not limited to the following:
  • Ability to troubleshoot technical issues at the walk-up service center counter, interfacing directly with users. Customer service and high standards of excellence are expected.
  • Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
  • Research, maintain, install and troubleshoot all aspects of laptop and desktop hardware and associated software.
  • Troubleshoot technical issues while interfacing directly with users. Customer service and high standards of excellence are expected
  • Follow processes and testing procedures to ensure a high quality of work is delivered to the end-user with no or minimal disruptions.
  • Evaluate and implement application software solutions as identified by Corporate IT
  • Ability to take proactive, corrective actions to resolve issues in advance of system problems
  • Installs, configures, analyzes, resolves and repairs all hardware and software issues involving Windows and Mac OS computers.
  • Provides total support of the desktop environment in accordance with defined standards and procedures.
  • Maintains password security, data integrity, and file system security for the desktop environment.
  • Responds quickly to customer issues while thoroughly documenting resolutions and closes all assigned cases through the designated tracking system.
  • Communicates with customers, peers, and management concerning the status of cases, problems, or suggestions.
  • Troubleshoots and determines the root cause of problems with software or hardware incompatibilities or network connectivity issues.
  • Provide technical support for conference room technology such as projectors, display screens and telephony equipment including sound systems, and conferencing tools like Teams and Zoom.
  • Handle multiple administrative duties to allow the team to operate efficiently.
  • Working at our walk-up service desk on-site (Tech HUB)
Your Experience Includes:
  • Installing, configuring, and troubleshooting desktop and laptop systems and familiarity with system imaging processes.
  • Strong organizational skills that include attention to details, flexibility, and time management.
  • Excellent oral and written communication skills and should be able to demonstrate these skills during the job interview
  • Documenting trouble tickets from inception through closure in an Enterprise Incident Management Systems such as Freshservice
  • Proficiency in supporting Windows 7 & 10 & 11 and Mac OS support including iOS and Android mobile platforms.
  • Experience with Active Directory
  • Experience with maintaining password security, data integrity, and file system security for the laptop environment utilizing Bitlocker.
  • Experience with VOIP telephony systems like Cisco and be proficient in troubleshooting headset hardware
  • Experience recommending computer solutions and hardware
  • Experience using critical thinking skills to identify and resolve technical issues.
  • Experience with providing technical support to internal and remote computer systems using tools like Bomgar
  • Experience with Microsoft SCCM/MECM preferred 2+ years of experience preferred working directly with customers in a desktop support role to resolve technical hardware issues
  • Broad knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, Sharepoint, Teams, OneDrive, Forms, Stream, Tasks, Video and OneNote)
  • Completing other tasks as assigned by the IT Desktop Support manager
About This Role:
  • This position reports to the IT Desktop Support Manager in Fremont California .
Educational Requirements:
  • Associate Degree in Computer Science, Information Technology or a related field or equivalent plus 2 years' experience.
  • Relevant Technical Certifications a plus, A+, MCP or HDI preferred
TekWissen Group is an equal opportunity employer supporting workforce diversity.

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