Remote IT Support Technician (Microsoft 365 / Azure)

Location: Remote (Candidate must reside in the Midwest, USA)
Job Type: Full-Time / Contract (adjust as needed)

Position Overview

We are seeking an experienced Remote IT Support Technician to support end users in a Microsoft-centric environment. The ideal candidate is fluent in Microsoft 365, comfortable with Azure fundamentals, and experienced in providing remote user support in a professional business setting.

This role requires strong troubleshooting skills, clear communication, and the ability to work independently while supporting users across multiple locations.

Key Responsibilities

• Provide remote technical support for end users (Windows, Microsoft 365)
• Administer and support Microsoft 365:
• • Exchange Online
  • Outlook
  • Teams
  • OneDrive / SharePoint
• User management via Entra ID (Azure AD):
• • User provisioning
  • Group management
  • License assignment
• Troubleshoot:
• • Login and MFA issues
  • Email and Teams issues
  • Device and profile-related problems
• Escalate complex issues appropriately and document resolutions
• Work independently while maintaining clear communication with users and management

Required Qualifications

• Minimum 3 years of IT support experience
• Strong hands-on experience with Microsoft 365
• Working knowledge of Azure / Entra ID
• Proven experience supporting users remotely
• Strong troubleshooting and documentation skills
• Reliable internet connection and professional remote work setup
• Must currently live in the Midwest (US)

Preferred Qualifications

• Experience with:
• • Intune / device management
  • Conditional Access
  • Security & compliance basics
• Experience supporting professional services environments (law, finance, consulting)
• Microsoft certifications (nice to have, not required)

What We Offer

• Fully remote position
• Stable workload with clear expectations
• Opportunity to work in a modern Microsoft environment
• Competitive compensation based on experience