C2C/1099

JOb title-IT Support Specialist/SS2 

JOb type-contract/hybrid

JOb location-New Stanton, PA/Coal Center, PA

working hour-37.5hr/week

job summary;

Desired demonstrated experience with SCCM deployment processes and configurations.

Respond to support and product use inquiries in a courteous and efficient manner with the goal of minimizing user downtime.

The contractor will perform the following; documenting problems, diagnosis, troubleshooting, imaging, configuration and installation of PC's, laptops, agency printers, scanners, software application assistance, etc.

This person will perform as a Tier 2 Support team member requiring knowledge and adherence to CEDC member defined support processes, standards and requirements.

This person will also be expected to provide direction to team members and participate in knowledge transfer and documentation when required.

Operational support duties for approx. 5000 devices and individuals in 5 agencies is required

OPS Tier 2 technical support may involve product user guidance, software and hardware installations, desktop data migration, desktop moves, and printer troubleshooting for repair.

Capture all relevant data in incident management system and route incidents as necessary.

Utilize remote and web tools to trouble shoot and resolve issues. These tools include SCCM Remote Tools, PRTG, remote desktop, remote registry modification, remote management using Active Directory, remote command line interface and Powershell Scripting.

Assist with computer deployments including setup of new equipment and removal and surplus of outdated equipment.

Tier 2 responsibilities include PC deployments, software installations, system hardware/software troubleshooting and remediation, other duties as assigned.

Manages the administration of computer accounts, groups, mailboxes, resource accounts, and distribution lists via the account management application

Assists in maintaining asset inventory in incident management system.

Escalation of hardware issues to proper vendor as contracted.

Required/Desired Skills

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