About the Company

Founded in 1989 and headquartered in Sparrows Point, Maryland, North American Millwright Services (NAMS) is a privately held industrial services and solutions provider with more than 35 years of experience delivering high-quality, precision work. We specialize in fabrication, general contracting, heavy hauling, industrial maintenance, machinery installation, plant relocation, process piping and welding, rigging, and warehousing, supporting complex, mission-critical operations across a wide range of industries. NAMS operates throughout the Chesapeake region, including Delaware, Maryland, Virginia, and West Virginia, and continues to expand our geographic footprint and service capabilities beyond these areas. Our work combines skilled craftsmanship, modern equipment, and a strong safety-first mindset to deliver reliable, efficient results. As we grow, we remain committed to investing in our people, advancing our technical capabilities, and fostering a professional, team-oriented culture where employees can build long-term careers within a stable and expanding organization.

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Benefits

• Medical, Dental & Vision Coverage
• Company-Funded Health Reimbursement Arrangement (HRA)
• 401(k) Retirement Plan with up to 8% Match
• 100% Company-Paid Life Insurance
• 100% Company-Paid Short-Term Disability
• 100% Company-Paid Long-Term Disability
• Employee Assistance Program (EAP)
• Referral Bonus Program
• Paid Time Off (PTO)
• Paid Holidays
• Ongoing Professional Training & Development
• Opportunities for Advancement

Job Summary

The IT Support Specialist serves as the primary point of contact for day-to-day technical support across the organization. This role is responsible for providing timely first-line assistance to employees, troubleshooting hardware and software issues, supporting workstation setup and user access, and maintaining reliable system functionality across multiple locations.

The position requires independent problem-solving, organized tracking of support requests, and coordination with the companys third-party IT provider for advanced infrastructure or security matters. In addition to resolving routine technical issues, the IT Support Specialist assists with onboarding and offboarding processes, equipment inventory management, and maintaining accurate documentation of support activity.

This position reports directly to the Controller and plays a key role in ensuring stable, secure, and efficient technology operations that support the companys field and office personnel.

Duties and Responsibilities

• Provide first-level technical support for desktops, laptops, printers, mobile devices, and basic software applications
• Receive and track support requests via email, phone, and in-person communication
• Troubleshoot common hardware, software, and basic network connectivity issues
• Escalate advanced or complex issues to the companys third-party IT provider
• Assist with employee onboarding and offboarding, including workstation setup and user access coordination
• Install approved software and perform routine system updates
• Maintain basic documentation of support activities and recurring issues
• Assist with tracking and inventory of company IT equipment and peripherals
• Provide in-person and remote support across company locations as needed
• Perform additional IT-related support tasks as assigned

Requirements & Qualifications

• High school diploma or equivalent required; Associate degree in Information Technology or related field preferred
• 13 years of progressive experience in a help desk, desktop support, or technical support role
• Demonstrated experience providing first-line support for Windows-based desktops and laptops in a professional environment
• Working knowledge of Microsoft 365 administration, including user account setup, password resets, licensing, and mailbox support
• Experience troubleshooting hardware issues, software installations, printer connectivity, and basic network connectivity problems
• Foundational understanding of networking concepts including IP configuration, Wi-Fi connectivity, VPN access, shared drives, and basic firewall awareness
• Experience supporting mobile devices (iOS/Android) in a business setting
• Familiarity with Active Directory or similar user access management systems
• Ability to install approved software, perform system updates, and configure new workstations independently
• Experience documenting support activity and maintaining organized ticket or request tracking
• Comfortable escalating complex infrastructure or security issues to a third-party IT provider with clear documentation

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Routine travel to multiple locations in MD, WV, and DE
• Ability to walk, sit, stand, balance, stoop, bend, push, pull, lift, and reach.
• Use of both hands; vision, hearing, and ability to communicate clearly.
• Ability to lift 50 pounds as needed.

North American Millwright Services is an Equal Opportunity Employer