IT Support Technician - Field Services Apply
Salary Range: $42,000-$54,000 Annually
We're an IT solutions provider focused on putting \\\\\\\"People First.\\\\\\\"
Our passion is building lasting relationships and delivering value through exceptional technology services. Our dedication to doing so starts with only hiring teammates who also value integrity, are dynamic communicators seeking excellence, and are fully committed to their personal success as well as the success of the team.
Whether we're helping clients secure their data, strengthen their technical infrastructure, or prepare cutting-edge cyber defense systems, we're passionate about giving people peace of mind and empowering our employee's personal and professional growth in the process. In fact, we've even been named one of the Best Companies to Work for in Texas for nine years in a row by the Texas Association of Business, the Society for Human Resource Management, and Texas Monthly!
- Install and troubleshoot workstation operating systems, printers, and all components.
- Provide clients with phone technical support and onsite help when necessary.
- Maintain effective communication between Tier 1 Service Managers, account teams, and clients through the ticketing system by updating tickets in real time regarding time, status, and next steps (Real-time ticketing).
- Meet or exceed service goals set for respective department including but not limited to SLO responses/resolutions, CSAT responses, and ticket closures.
- Making the customer your top priority at all times, you will provide exceptional service according to technical requests.
- Escalate customer support to the necessary leadership as needed.
- You must complete and maintain a current A+ and a Security+ certification within 120 days of your start date.
- Ideally, you have at least 1 year of information technology experience.
- You also have excellent communication and customer service skills.
- The ability to work well in a fast-paced environment is required.
Taking care of you is important and were proud to offer comprehensive benefits.
- Medical, dental, and vision insurance
- 401K retirement plan
- Minimum 4 Weeks of PTO
- Birthday PTO
- Paid holidays
- Paid time off to volunteer
- Short-term disability insurance
- Long-term disability insurance
- Life insurance
- Supplemental Insurance
- Employee Assistance Program
Want a raise within your first 120 days? We offer that.
Our compensation range is dependent on a wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Integris FID, it is not typical for an individual to be hired at or near the top of the range in their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $42,000-$48,000 annually. However, your career can grow quickly when you join our team. As an IT Support Technician, you'll have access to monthly coaching, industry-leading training, and clearly communicated goals. If you meet those goals for your first 120 days, we'll give you a raise. It's really as simple as that.
Join our family-centered business.
Integris FIDs equal employment opportunity policy provides for a fair and equal employment opportunity for all job applicants and employees regardless of race, color, religious creed, national origin, gender, pregnancy, sexual orientation, gender identity, age over 40, familial status, disability, genetic information, or any other class protected by applicable federal, state and local law.
Integris FID reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job. If you would like to request an accommodation during the hiring process or employment, contact the Human Resources department at recruiting@fid.integrisit.com or 877-223-6401.
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