IT Support Technician Apply
Full job description
Stefanini Group is hiring!
Stefanini is looking for an IT Support Technician in Greensboro, NC
For quick Apply, please reach out to Sonu Agarwal, call 248 787 3611 / email: Sonu.Agarwal@stefanini.com
Description:
- The Onsite Technician provides office application and infrastructure support for the GTT end users.
- This position occurs as part of the GTT Onsite team within the Digital Engineering organization of the Client located in Greensboro.
- The Onsite Technician role is the local IT support for GTT Engineering activities. In this role, it is critical to work together with local and global colleagues to deliver applications support and new and upgraded infrastructure for business solutions. This includes, but is not limited to, Windows/Mac OS, LAN (wired and wireless), Windows client solutions for office and Test/Lab (Myplace, Factoryplace, Labclient) and specialized engineering devices such as Test Cell equipment, HIL, VR, IOT.
- This position performs analytical, technical, and administrative work to support local end-users, remote end-users, and test cells environment.
- GTT/Digital Engineering.
Core Responsibilities:
- Time critical support of Engineering applications and infrastructure solutions for Test and Lab environment.
- Collaborate with global support technicians in troubleshooting and resolving infrastructure and end-user problems
- Use delegated authority from global operations teams to manage local infrastructure solutions
- Provide continual communication/feedback to end-users to understand their requirements and setting the appropriate expectations.
- Install and configure Client systems (Hardware, software, applications, communications and peripherals)
- Perform scheduled/unscheduled upgrades to machines to maintain a safe & secure network due to O/S vulnerabilities and virus outbreaks.
- Manage engineering computers for end-users
- On-call support
- Participate in global projects that have an impact on the local business, as needed.
Who are you?
- Someone who dares trying (and maybe failing). Someone who cares about his/her team members and colleagues. Someone who drives. You take actions in order to reach your targets. You are structured and you use your networks to get things done. You are aware of your potential development areas and are eager to learn and continuously improve.
Required Competencies:
- Broad IT background including hardware, software and network support.
- Is dedicated to delivering customer value
- Has ability to build effective relationships
- Has solid communication skills
- Work patiently with end-users who are frustrated and need issues to be resolved quickly or helpful guidance with using the solutions
- Is open to change and enjoys the challenge of unfamiliar tasks
- Has fluency in English, both written and spoken
- Interest in the end users' needs regarding IT
- Skilled in IT infrastructure management
- Interested of new technology
- Passion for innovation and new technology
Desirable Competences/Certificates:
- ITIL Foundation
- Agile SAFe
Experience Required:
- Two years' experience in an Engineering Environment.
- Five years of IT experience of onsite IT support including hardware, software and network support
Are we a perfect match?
You will get the opportunity to work together with skilled colleagues in an inspiring local and global environment that provides opportunities to develop both professionally and personally. You will help us to ensure a stable IT environment by proposing and working with improvements, maintenance and problem solving. User support is included daily in your work.
We are looking for you who have a passion for making things better for both people and business. Your position will give you a wide network, connecting to stakeholders within different IT and business areas
Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives.
Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.
