IT Support Technician III

OverviewIT Support Technician III is a senior-level role responsible for delivering advanced technical support and owning key operational processes across endpoint management, identity and access management, and service delivery. This position supports both corporate users and warehouse operations, serves as an escalation point for complex issues, mentors junior staff, and drives efficiency through process improvement and modern tooling. This is a full-time, onsite position based in Las Vegas, NV.ResponsibilitiesOwn the full employee IT lifecycle, including onboarding, offboarding, role changes, hardware deployment, and access managementExecute secure and compliant access provisioning and deprovisioning across Active Directory, Microsoft Entra ID, Microsoft 365, and related systems Administer IAM, endpoint management, and device compliance using Microsoft Intune (MDM/MAM)Manage and support Jira Service Management (JSM), including ticket queues, SLAs, request workflows, and knowledge base content; manage workload effectively to meet service level expectationsInstall, configure, maintain, and troubleshoot hardware, software, peripherals, printers, and end-user devicesProvide advanced troubleshooting for complex desktop, network, and application issues; serve as escalation point for Tier I/IIProvide IT support for warehouse technology, including handheld scanners, barcode readers, mobile computers, tablets, label printers, workstations, and warehouse applications, including device setup, configuration, connectivity, printing, and user access issuesCoordinate repairs, replacements, and lifecycle management for warehouse technology assets, escalating complex incidents to infrastructure teams, application owners, or vendors as appropriateTroubleshoot LAN/WAN, wireless, and VPN connectivity issues in accordance with company standardsPerform system administration tasks, including account management, permissions, endpoint security configuration, and policy enforcementSupport remote and hybrid workforce technologies, including device provisioning and secure access for offsite usersMaintain and support communication systems, including conference room A/V and mobile devicesPerform software deployments, updates, patching, operating system upgrades, and hardware refreshesSupport email administration and data governance practices, including access controls and distribution groupsAssist with physical access systems, including badging and facility access coordinationMaintain accurate documentation of systems, assets, and standard operating procedures; provide end-user training and promote effective use of technologyAssist in mentoring junior technicians and provide leadership support in the absence of the Support LeaderContribute to process improvements, trend analysis, and scalable support practicesPartner with HR and Security to support business operations and complianceSkills & Requirements3+ years of IT support experience in a fast-paced environmentStrong experience with Active Directory and Microsoft Entra ID (Azure AD)Hands-on experience with Microsoft Intune (MDM/MAM)Experience with Jira Service Management (JSM) or similar ITSM toolsSolid desktop support experience (Windows and macOS/iOS)Experience supporting warehouse technology, including handheld scanners, barcode readers, mobile computers, label printers, and related applicationsFamiliarity with endpoint management tools (SCCM, KACE, Lansweeper)Understanding of networking fundamentals (LAN/WAN, wireless, VPN)Experience supporting Microsoft 365, including Office and TeamsExperience supporting GenAI tools i.e. ChatGPT, Claude, and Microsoft 365 CopilotStrong troubleshooting, communication, and organizational skillsPreferredAssociate’s degree in IT or related field (or equivalent experience)Experience with IAM and security best practicesExperience supporting a warehouse or distribution environmentRelevant certifications (CompTIA A+/Network+, MD-102, MS-102, ITIL v4 Foundation)Note: All offers are contingent upon successful completion of a background check and drug screen*Posted positions are not open to third party recruiters, and unsolicited resume submissions will be considered free referrals.AGS is an equal opportunity employer