IT Support Technician

IT Support Technician | R&D and Laboratory | Indianapolis, IN | Onsite | [Contract]A global life science company is hiring an onsite IT Support Technician to cover its Indianapolis facility, with a focus on supporting R&D and laboratory users.This is a hands-on role. You'll be the IT presence people walk up to, supporting researchers and lab staff in a regulated environment where the instruments matter as much as the laptops.What you'll be doingDeskside and end-user support across PCs, laptops, printers, iDevices, Windows 11, M365, Teams video conferencing, and telephonySupporting R&D and laboratory users, including workstations attached to lab instruments and lab-connected computingBreak/fix and IMAC services for a site population of 250+ usersManaging assets, incidents, requests, and changes in ServiceNowLast-mile support for site network equipment, cabling, server rooms, and laboratory and manufacturing IT infrastructureExecuting local infrastructure projects, lifecycle management, and equipment procurement, with accurate SOPs and documentationWhat we're looking for5+ years supporting end-user technologies and infrastructure in a 250+ user environmentExperience supporting R&D or laboratory users and lab-attached computing. This does not have to be pharma. University science buildings, hospital and clinical labs, contract research and testing labs, or industrial QC labs all countBachelor's in IT, Computer Networking, Computer Engineering, or equivalent certifications and practical experienceHands-on with end-user devices, basic networking and wireless, video conferencing, digital security, asset and lifecycle management, and ServiceNow or a comparable ITSM toolWhat gives you an edgeITIL framework and IT service management experiencePrior work alongside Operational Technology teams in manufacturingFamiliarity with regulated (GMP) manufacturing and laboratory systems