Overview About Us: We are an MSP committed to delivering top-notch IT support and solutions to local businesses. We’re looking for a skilled Bench Technician with 3-5 years of experience to help us keep our clients’ hardware running smoothly and efficiently. Responsibilities Diagnose, repair, and refurbish IT equipment including desktops, laptops, servers, and networking hardware Troubleshoot hardware issues quickly and accurately to minimize client downtime Assemble and prepare equipment for deployment or return to clients Maintain detailed records of repairs, parts used, and test results Manage and organize repair bench workspace and inventory of spare parts and tools Work closely with help desk and field technicians to support client needs and share technical insights Assist in configuring and testing equipment before it’s delivered or deployed Stay up to date on the latest hardware technology and repair techniques relevant to MSP services Onsite work at client locations as needed, including setups, pickups, and drop-offs Manage incoming deliveries and inventory Additional Duties and Responsibilities Improve customer service, perception, and satisfaction Fast turnaround of customer requests Ability to multi-task Ability to work in a team and communicate effectively Route requests to the proper resource to resolve quickly and efficiently Escalate service requests that require engineer-level support, following ticket to resolution Enter all time and expenses in ConnectWise as they occur Enter all work as service tickets in ConnectWise Understand processes in ConnectWise by completing assigned training Who You Are 3-5 years of solid experience as a Bench Technician or similar role within IT support or repair A Plus Certification Comfortable with a variety of IT hardware — from desktops and laptops to networking devices and servers Detail-oriented and able to troubleshoot with patience and precision Able to handle multiple repair jobs efficiently in a fast-paced environment A good communicator who can work collaboratively with a small team and interface with clients when needed Reliable and proactive, taking ownership of your work from start to finish Advanced understanding of operating systems, business applications, printing systems, and network systems Interpersonal skills including telephony, communication, active listening, and customer care; diagnostic skills for technical issues Familiarity with MSP workflows, ticketing systems, or IT service management is a plus Travel to client locations as needed (Must have reliable transportation) Why Join Us? A friendly, supportive team atmosphere where your skills really make a difference Hands-on experience with a wide range of hardware in a growing MSP environment Opportunities to expand your technical knowledge and grow your career Competitive pay and flexible work arrangements tailored for work-life balance A chance to help local businesses stay productive and secure with your expertise #J-18808-Ljbffr