Apply now: IT Site Support Technician, location is Onsite in Lewiston, Utah. The start date is the 2nd week of March for this 6-month contract-to-hire position.

Job Title: IT Site Support Technician
Location-Type: Onsite (Lewiston, Utah)
Start Date Is: 2nd week of March
Duration: 6 months (Contract-to-Hire)
Compensation Range: $33/hr – $38/hr

Job Description:
The IT Site Support Technician provides on-site operational and technical support for manufacturing and warehouse environments, ensuring all computing devices, network infrastructure, and peripherals function reliably and efficiently.

Day-to-Day Responsibilities:

• Manage break/fix tickets and service requests within established SLAs/SLOs
• Provide onsite support for desktops, laptops, macOS/iOS devices, servers, printers, and network equipment
• Troubleshoot Active Directory, file/print servers, and application connectivity issues
• Support Apple devices (macOS/iOS) and create internal documentation for peers
• Install and troubleshoot network devices independently
• Deploy images and applications using SCCM or similar tools
• Support warehouse technologies (HHUs, VMUs, Zebra/Lexmark printers, VM1A devices)
• Lead or assist with infrastructure projects and change management processes
• Work with managed service providers to resolve escalated issues
• Support Microsoft Teams Rooms and conference room technologies
• Provide end-user training and clear communication across all levels of the business
• Participate in on-call rotation (24/7/365 support model)
• Travel up to 25% as needed

Requirements:

• Must-Haves:

  • 7 years of Apple/macOS/iOS support experience
  • 10 years of experience installing and troubleshooting network devices independently
  • 8 years troubleshooting local servers (file, print, security, connectivity)
  • Experience in a manufacturing or warehouse environment
  • Strong knowledge of Active Directory and system security/permissions
  • Experience with SCCM or similar imaging/deployment tools
  • Microsoft MCSA/MCSE (Windows 10/11, Server 2012/2019)
  • Certified in Dell and Client warranty repair processes
  • Ability to document processes and create peer training materials
  • Comfortable in a physical, hands-on, onsite support role

• Nice-to-Haves:

  • Experience with Azure, AWS, and Active Roles Server
  • Project management tools and methodology experience
  • Experience leading infrastructure or root cause investigations
  • Knowledge of Microsoft Teams Rooms
  • Experience supporting Zebra and Lexmark network printers