Oak Park, United States | Posted on 03/03/2026 We are seeking an IT Support Technician to provide day-to-day technical support for clinical and administrative staff. This role is responsible for delivering high-quality assistance with user accounts, healthcare applications, EMR/EHR access, password resets, and general IT support. This is an excellent opportunity for a tech-savvy, service-oriented professional who enjoys helping users, solving problems, and supporting mission-critical healthcare operations. Key Responsibilities Respond to inbound support requests from internal users via phone, email, and ticketing system Provide first-level technical support for common issues, including: Account lockouts EMR/EHR and healthcare application access issues VPN connectivity Basic network and connectivity troubleshooting Troubleshoot software issues and basic hardware problems using established procedures, internal documentation, and knowledge base resources Accurately document incidents, troubleshooting steps, resolutions, and follow-up actions in the ticketing system Escalate more advanced or unresolved issues to higher-level IT support teams or application specialists Deliver excellent customer service to clinical and non-clinical users with varying levels of technical ability Maintain strict compliance with HIPAA, data privacy, security, and confidentiality requirements Assist with high-volume support periods, system rollouts, and special IT projects as needed Qualifications High school diploma or GED required Associate degree in Information Technology, Computer Science, or related field preferred HIPAA/compliance certification required At least 1 year of IT help desk, technical support, desktop support, or service desk experience preferred Experience supporting users in a healthcare, hospital, medical office, or clinical environment preferred #J-18808-Ljbffr