Responsibilities include providing a high level of customer service to various stakeholder groups within the school district. Additionally, technicians will be expected to provide stakeholders with solutions to solve their problems. This job requires strong interpersonal skills as well as sound knowledge of technology. ESSENTIAL FUNCTIONS Provide Tier One tech support by handling support calls, emails, and feature requests from stakeholders in the district Be familiar with staff on a first name basis and being their advocate for technology Respond to support tickets and issues dealing with hardware, software, and networking issues Identify, troubleshoot, and resolve technology issues that arise Assist new and existing stakeholders with software and hardware in their classrooms for student instruction Help with the creation of technical documentation GENERAL FUNCTIONS Apply research and analytical skills to collect information, troubleshoot, and document issues Demonstrate knowledge of Microsoft Office and Google Application suite Demonstrated experience with Windows Server, Windows 10, Active Directory, and Group Policy Demonstrated experience in networking protocols and hardware, including wireless technology and network security Knowledge of database software packages utilizing SQ Undertake special projects, reports, and any other duties as assigned PERSONAL QUALIFICATIONS Ability to manage work responsibilities and challenges in a fair, firm and equitable manner Ability to recognize areas of concern relating to technology and to communicate information to the Director of Technology Ability to work on multiple tasks and prioritize appropriatelyAbility to work collaboratively with staff, communicate and problem-solve Excellent verbal and written communication skills Insatiable curiosity and a desire to continuously improve Attention to detail Ability to adjust to changes in the work environment PROFESSIONAL QUALIFICATIONS High School Diploma required; Associate’s Degree preferred Previous experience providing customer and technical support – one year preferred #J-18808-Ljbffr