Position Details
It System Administrator Apply
RESPONSIBILITIES
Manage our O365 SaaS applications and our Azure AD environment
Install, configure, and troubleshoot virtual servers and desktops in a VMWare infrastructure
Assist IT Manager with maintenance of on-site agency servers and the clustered VMWare and XenServer environments.
Assist Digital Services team with configuration, maintenance, and troubleshooting of AWS servers (mostly Linux) hosting our databases and custom web applications.
Manage and maintain network/email accounts in a hybrid environment.
Provide second-tier and third-tier IT support to MAPC staff both on- and off-site, addressing issues that cannot be resolved by the helpdesk generalists.
Assist colleagues with infrastructure projects and tasks where needed, including maintenance and documentation of core IT infrastructures.
Install, upgrade, and troubleshoot a variety of software and hardware; install and support network printers; set up and troubleshoot mobile devices.
Provide occasional on-call technical assistance outside of normal workdays and be available for scheduled system maintenance events that may take place nights and weekends.
QUALIFICATIONS
Candidates should have 5 to 7 years of progressively advancing experience that demonstrates a range of capabilities. Post-secondary education (Associates, Bachelors, Masters, certificates) in technology/computer science fields can substitute for up to five years of work experience. xxxxx Certified Professional Certification desired: MCSA or MCSE preferred.
Successful candidates for this position will demonstrate all or most of the following:
Strong technical troubleshooting and support skills with a focus on xxxxx technologies, MS Office Products, and MS SaaS products
Advanced knowledge of xxxxx products including Office 365 and its administration
Advanced knowledge of Active Directory and Group Policies
Strong experience with virtualization technologies, preferably VMWare and Citrix XenServer
Advanced knowledge of PC hardware and xxxxx operating systems including Windows 10 and 11, and current Windows Servers
Advanced understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and routing through multiple VLAN's
Experience with troubleshooting and support of Linux technologies, preferably in Ubuntu
Knowledge of MS SQL for supporting and troubleshooting is preferred
Experience with physical server interconnections with SAN hardware (IBM and Dell / EMC preferred) while working in clustered environments
Knowledge of GIS systems (Esri, QGIS, or other) is preferred.
Excellent communications skills both verbal and written to technical and non-technical staff
Excellent time management and problem-solving skills; ability to prioritize assigned projects, help desk calls, and emails
Demonstrated commitment to continuous learning and ability to research modern technologies.
