JOB DESCRIPTION

Position: IT System Administrator /Stillwater

Reports to:

FLSA Status: Exempt

Position Summary: The IT System Administrator is responsible for overseeing and maintaining all technology systems across The HUB Stillwater—including the bowling, arcade, movie theater, pickleball, food & beverage, and administrative areas. This position ensures all systems are secure, reliable, and integrated seamlessly to support both guest experiences and internal operations.

Essential Duties:

• Install, Configure, and maintain servers, POS terminals, and networked devices.
• Monitor and troubleshoot LAN/Wi-Fi connectivity for staff and guest networks.
• Oversee guest-facing systems (arcade card readers, scoring systems, ticketing kiosks).
• Manage IP camera systems, access control, and DVR/NVR storage.
• Maintain data backups, cloud systems, and cybersecurity protocols.
• Provide first-level IT support and staff training.
• Conduct quarterly system audits and ensure compliance with PCI DSS. Maintenance & Preventive

Education and Experience:

• Master’s or bachelor's degree in information technology or related field or 3-5 years in related experience.
• Experience with POS, arcade systems and A/V Tech.
• Knowledge of networking (Cisco/Meraki), Windows Server, and Active Directory. Performance Metrics

Knowledge, Skills and Abilities:

• System uptime and response times to IT tickets.
• Minimal downtime in key systems (POS, arcade, bowling, ticketing).
• Security audit and compliance performance.

Working Conditions and Physical Environment:

The working conditions and physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Able to walk and stand for extended periods of time.
• Exhibit manual dexterity to enter data into a computer.
• Able to see and read a computer screen and printed material with or without vision aids.
• Hear and understand speech at normal levels, outdoors and on the telephone.
• Speak in audible tones so that others may understand clearly.
• Physical agility to bend, stoop, sit on the floor, climb stairs/ladders, work in small spaces, walk, reach and lift up to 50 pounds regularly.
• Requires occasional heavy physical work; pushing, or pulling required of objects up to 75 pounds.