OverviewScope of Responsibilities: Work under general supervision. Relies on experience and judgment to plan and accomplish assigned tasks and goalsJob Summary: Provide support to all divisions of the Kph organization through the configuration and support of employee facing hardware and software technologies.*This is not a remote position and will be based out of our Syracuse or Gouverneur, NY Office*ResponsibilitiesPrimary Job Duties:Provide timely support of issues and questions utilizing the company's ticketing system.Procure, provision, configure, upgrade, repair, and maintain end user technology including:PCs, laptops, tablets and peripheralsPoint of sale hardwareWireless handhelds and printersCellular devices including phones and hotspotsMaintain equipment depot to ensure requests are handled in a reasonable timeframe.Configure and support a variety of applications in use throughout the organization.Configure and support VPN, soft phone, and other tele-workforce technologies.Ensure IT policies and procedures are followed and enforced for:Asset trackingDevice encryptionAnti-malware protectionMulti-factor authenticationPatching of operating systems and applicationsOther operational and security related processesAnalyze systems data to help ensure system conformance to standards.Document standard operating procedures and system configuration standards to drive consistency.Utilize scripting to efficiently deploy changes across multiple systems and platforms.Provide off hours on-call assistance for urgent service affecting issues.Responsible for completing all mandatory and regulatory training programs.Perform other duties as assignedQualificationsEducational Requirements:Minimum: AS Degree or higher in a technology related field.Experience:2 Years experience servicing PCs and other technology listed above.Special Conditions of Employment:Drug TestInitial and continuous exclusion and sanction/disciplinary monitoringValid driver's license.Compensation$25.00 - $27.00 an hourThe final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.