Summary:
This role involves performing advanced system support tasks in a help desk, applications, desktop, and field environment, specifically for the Department of Human Assistance. The individual will troubleshoot, maintain, and repair IT equipment and software, support PC/laptop telework deployment, and provide 2nd level help desk support.

Position Info:

• Title: IT Systems Support Specialist Level I/II
• Client: County of Sacramento
• Duration: 10 Months
• Location: Rancho Cordova, CA 95670
• Work Mode: Onsite

Responsibilities:

• Operate, maintain, and repair IT equipment, including desktop and network hardware and software.
• Perform complex diagnostics and troubleshooting for system issues.
• Provide 2nd level help desk support for both enterprise and client/server environments.
• Assist with imaging, setup, and deployment of PCs/laptops for telework across the department.
• Respond to customer service requests and ensure timely issue resolution.

Skills/Qualifications:

• Proficient in Microsoft Operating Systems (Windows 10; Windows 11 a plus).
• Strong knowledge of Microsoft 365 products.
• Experience with imaging software and automated imaging processes.
• Expertise in troubleshooting computer hardware and software problems.