IT Systems|Network Analyst (Infrastructure) Apply
Description
This position is the IT functional role of Network Administrator on the IT Infrastructure team performing highly complex duties in the design, development, installation, upgrade, integration, administration, and maintenance of the City of Dothans wired and wireless network infrastructure; server and storage infrastructure; and communications infrastructure. Monitoring the performance and stability of network servers, switch equipment, and communication devices. As the primary role of technical design and installation of network equipment and operation, requiring to include factors of security, routing efficiency, protocols, and processes. This position also serves as the technical design advisor to the fiber network team and/or project lead on difficult and complex network, communications, and configuration issues.
Major Duties
- Perform highly complex duties at a professional expert level in the design, development, integration and administration of the Citys networks.
- Responsible for design of the City's network architecture, including switching, routing, overall network services and network security, and participates in researching technology alternatives and planning for expansion of network capacity to support the City mission.
- Troubleshoots and resolves complex network performance and connectivity problems.
- Designs and develops complex, multi-segment layer 2/3 network infrastructure.
- Designs, develops, installs, integrates and maintains the network physical infrastructure incorporating multiple technologies and protocols.
- Installs, upgrades, replaces, configures, integrates and maintains network hardware, software and devices, including switches, routers, bridges, gateways and cabling and other wiring equipment.
- Creates, maintains network security controls to ensure confidentiality, integrity and availability of the city systems and data.
- Advises and consults with other city infrastructure departments with respect to Information Technology infrastructure systems.
- Assists and recommends in infrastructure planning.
- Administer and maintain the replacement/upgrade strategy for infrastructure systems.
- Designs, develops, installs, configures, maintains and troubleshoots the VoIP network infrastructure, including PoE switches, UPSs, power supplies, voice routers, call processing servers, voicemail servers and other VoIP related equipment.
- Designs, develops, installs, configures, maintains and troubleshoots SANs (Storage Area Networks), fiber channel switches, and associated firmware and software.
- Designs, develops, installs, configures and maintains network operating systems and network infrastructure systems; configures and maintains network alerting systems, monitors domains performance and audits server logs to identify performance issues and device failures; installs and administers server certificates.
- Design, install, and administer cloud based wireless access points and associated wireless equipment, devices and software throughout all City locations.
- Creates and maintains firewalls and authentication systems and encryption methods for wireless networks; troubleshoots and resolves connectivity; monitors for network intrusions, security, and performance.
- Troubleshoot, diagnose and resolve server connectivity and performance issues; administers network standards, including naming conventions and address protocols; monitors, analyzes and manages network traffic and other conditions to achieve optimal performance and uptime; analyzes data to minimize network congestion.
- Analyzes network capacity and growth requirements and recommends network infrastructure upgrades and enhancements to meet long-term City needs; develops plans for server room expansion including rack space, floor space, cooling and power requirements; installs server racks, uninterruptible power supplies and other server support equipment; recommends and administers specifications for network hardware, software and cabling upgrades and enhancements.
- Performs project functions for network installation projects; participates in planning network migration and conversion projects; creates network management scripts to automate monitoring and alerting systems, and network resources; creates scripts to automate bulk configuration changes to network switches.
- Provides technical expertise for solutions, and field training to technical support team; performs advanced troubleshooting on network hardware, software, connectivity, and data traffic flow; performs third level problem resolution.
- Maintains an inventory of network hardware components; maintains master network architecture drawing.
- Designs and recommends network and infrastructure improvements. Makes recommendations on appropriate physical and technical security controls and partners with internal staff to apply and monitor these controls.
- Performs other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED BY THE POSITION
- Knowledge of information technology virtual environment.
- Knowledge of design, operation, and maintenance of complex Layer 2/3 networks.
- Knowledge of installation, configuration, integration, maintenance and operation of VoIP network systems, and traditional telecommunications systems.
- Knowledge of installation, configuration, integration, maintenance, and operation of Storage Area Network systems.
- Knowledge of standard programming and scripting languages and utilities applicable to network administration and operation.
- Knowledge of firewall security and network domain technologies.
- Knowledge of NIST SP 800 publications and related standards.
- Knowledge of information security disaster recovery technologies.
- Skill in troubleshooting and resolving infrastructure network, firewall, server, storage, VOIP, and telecom problems.
- Skill in problem solving.
- Skill in prioritizing and planning.
- Skill in interpersonal relations.
- Skill in oral and written communications.
- Ability to make sound, independent decisions within established guidelines.
SUPERVISORY CONTROLS
The Infrastructure Division Manager assigns work in terms of meeting department goals and objectives. The supervisor reviews work against goals responsible to the position through meetings, reports, and observation of department activities.
GUIDELINES
Guidelines include industry best practices, manufacturer installation, operations and repair manuals, and department and city policies and procedures. These guidelines require judgment, selection, and interpretation in application.
COMPLEXITY/SCOPE OF WORK
- This work is creative and consists of varied system analysis duties. Rapid rate of technology change and frequent changes to industry standards contribute to the complexity of the position.
- The purpose of this position is to participate in the design, installation, repair, and maintenance of the citys network and infrastructure technology systems. Successful performance contributes to the efficiency and effectiveness of a variety of city operations.
CONTACTS
- Contacts are typically with internal customers, coworkers, vendors, contractors, and the public.
- Contacts are typically to exchange information, negotiate matters, resolve problems, and provide services.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
- The work is typically performed while sitting at a desk or table or while standing, walking, bending, crouching, or stooping. The employee occasionally lifts light objects.
- The work is typically performed in an office.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY
This position may have direct supervision over IT Systems Specialist and IT Technician.
Minimum Qualifications
- Graduation from an *accredited college or university with an Associates degree in Information Technology, Computer Science, Information Assurance, Computer Engineering or a closely related field; and
- Two (2) years recent experience administering telecom systems, firewalls, and network security; and
- Five (5) years recent progressive experience administering enterprise-level complex layer 2/3 wired and wireless network infrastructure systems;
OR
- Graduation from an *accredited college or university with an Associates degree in Information Technology, Computer Science, Information Assurance, Computer Engineering or a closely related field; and
- Three (3) years current and continuous experience as an IT System Specialist with the City of Dothan; and
- Three (3) years recent progressive experience maintaining operation of enterprise-level complex layer 2/3 wired and wireless network infrastructure systems.
OR
- Graduation from an *accredited college or university with an Associates degree in Information Technology, Computer Science, Information Assurance, Computer Engineering or a closely related field; and
- One (1) year current and continuous experience as an IT Systems Specialist II with the City of Dothan; and
- One (1) year recent progressive experience maintaining operation of enterprise-level complex layer 2/3 wired and wireless network infrastructure systems.
- Bachelors degree from an accredited* college or university in Information Technology, Computer Science, Information Assurance, Computer Engineering, or closely related field preferred.
- Possession of CCNA, CCNP, JNCIP, JCNIE, or MCSE certification is preferred.
Accredited through an agency recognized by the U.S. Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA).
NECESSARY SPECIAL REQUIREMENTS
- Possession of a valid driver license and acceptable driving record. (PBA 9/10/01)
- Employees are required to complete Certification of Understanding & Condition of Employment/Promotion/Transfer/Demotion Form (Personnel department).
- Employees are required to complete the Information Technology Support Services Employee Confidentiality Agreement (IT department).
- Employees in this position are fingerprinted within 30 days of employment/promotion/transfer/ demotion.
- An applicant for this position is subject to various background investigations up to and including a criminal, credit, past employment, and reference checks.
- An applicant for this position is subject to extensive background checks (since the age of majority) to determine eligibility and ensure requirements are met for this position.
- Employees in this position are required to complete and pass the Criminal Justice Information System (CJIS) security training and exam every two (2) years after the initial training.
- Employees in this position must pass a criminal background check every five (5) years after initial/pre-employment.
- Employees are required to submit to Drug and Alcohol testing in accordance with the City of Dothan policy, which includes pre-employment and random tests for the duration of employment in this position. (PBA 8/13/12)
- Must meet the City of Dothans employment physical standard, which includes drug/alcohol testing.
Application / Examination
Qualified applicants will be evaluated based on training and experience as documented on their application. This evaluation will comprise 100% of their final grade.
Applicants with a disability who feel they need accommodation should contact the Personnel Department in writing on or before the closing date of this advertisement by emailing jobs@dothan.org.
An Equal Opportunity, Affirmative Action Employer
The City of Dothan provides additional compensation for sworn law enforcement officers who have advanced education beyond the level required for their position in a law enforcement related field. Associates Degree - 2.5%; Bachelor's Degree - 5%; Master's Degree - 7.5%
The City of Dothan also provides a diverse package of benefit programs:
- Vacation: 12 Vacation Days per calendar year
- Sick Leave: Employees accrue 4 hours a pay period up to a maximum of 720 hours
- Holidays: 12 Paid Holidays per calendar year
- Medical and Dental Insurance: Offered through Blue Cross/Blue Shield of Alabama. Rates vary based on coverage selected
- Retirement Plan: Administered through the Retirement Systems of Alabama
- Life Insurance: Administered through Unum Life. No cost for eligible employees
- Military Leave: up to 21 working days per calendar year with Military Orders
- Direct Deposit: Employees may elect to have their payroll check deposited directly into their bank account
- Employee Health Clinic: Industrial Nurse on duty for work related injuries and minor illnesses
Other benefits include: Cafeteria plan, Credit Union, Deferred Compensation plans, Employee Assistance Program, Physical Fitness Program, Jury Duty Leave and more.....
Note: All benefits are subject to eligibility requirements. Individuals are responsible for any related fees or charges that may apply.
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