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Welcome ,

IT Technical Support Analyst 1-3

  • ... Baton Rouge, LA, Louisiana, United States
  • ... Full time
  • ... Salary: 7011 per year
  • Posted on: Mar 12, 2024       Expires on: Apr 26, 2024

IT Technical Support Analyst 1-3   

JOB TITLE:

IT Technical Support Analyst 1-3

JOB TYPE:

Full-time

JOB LOCATION:

Baton Rouge, LA Louisiana United States

JOB DESCRIPTION:

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com/images/AgencyImages/jobposting/1546/jobpostings/image/Seal.
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Job Number: OMF-50384788-3.
8.
24-KGB

The Louisiana Department of Agriculture and Forestry is an Equal Opportunity Employer and State as a Model Employer (SAME) to promote diversity and inclusion in the workplace.


This position (#50384788) is located in the Office of Management & Finance - IT Division in East Baton Rouge Parish.


The Louisiana Department of Agriculture and Forestry is looking for an energetic person with good computer and people skills who enjoys helping others work more effectively.
This position is in the Office of Management & Finance, Information Technology Department.
The IT Department provides software, hardware, and network solutions to the Agency.
This position provides phone and in-person support to users in the areas of e-mail, file shares, standard Windows desktop applications, and in-house software.
This position also provides installation and support of various hardware solutions including networking, printing, cabling, and telephones.
Supervision is provided by an experienced IT Supervisor who loves to develop new talent.


This position may be filled by probational appointment or promotion of a classified Louisiana Department of Agriculture and Forestry employee serving with permanent status.
Applicants who are not permanent employees of Louisiana Department of Agriculture and Forestry will be required to serve a 24 month probationary period.


No Civil Service test scoreis required in order to be considered for this vacancy.


*ResumesWILL NOT be accepted in lieu of completed education and experience sections on your application.
Applications may be rejected if incomplete.
*


As part of a Career Progression Group, vacancies may be filled from this recruitment as an IT Technical Support Analyst 1, 2or 3 depending on the level of experience of the selected applicant(s).
Please refer to the 'Job Specifications' tab located at the top of the LA Careers 'Current Job Opportunities' page of the Civil Service website for specific information on salary ranges, minimum qualifications and job concepts for each level.


The annual starting salary for an IT Technical Support Analyst 1 is $46,738.

The annual starting salary for an IT Technical Support Analyst 2 is $50,003.

The annual starting salary for an IT Technical Support Analyst 3 is $53,498.


To apply for this vacancy, click on the \"Apply\" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities.
Applicants are responsible for checking the status of their application to determine where they are in the recruitment process.
Further status message information is located under the Information section of the Current Job Opportunities page.


This agency participates in the E-Verify system for verification of citizenship and employment authorization.


All applicants selected for employment must submit to drug screening.


If you are contacted for an interview, please let us know at that time if you have a need a special accommodation for a disability.


For further information about this vacancy contact:
Brittany Evans
Louisiana Department of Agriculture and Forestry
5825 Florida Blvd.
, Suite 1001
Baton Rouge, LA 70806
bevans@ldaf.
state.
la.
us


The Louisiana Department of Agriculture and Forestry strictly prohibits workplace harassment and discrimination on the basis of race, color, gender, sex, pregnancy, age, disability, religion, national origin, military service, sickle cell trait, protected genetic information or other non-merit factor.
LDAF also strictly prohibits employment decisions based upon or influenced by such factors.

MINIMUM QUALIFICATIONS:

A baccalaureate degree plus one year of experience in information technology.

SUBSTITUTIONS:

1.
An associates degree in information technology will substitute for the baccalaureate degree.

2.
Two years of experience or training in information technology will substitute for the baccalaureate degree.
Candidates without a baccalaureate degree may combine experience or training in information technology and college credit to substitute for the required baccalaureate degree as follows:

30 to 59 semester hours credit will substitute for six months of experience or training in information technology towards the baccalaureate degree.

60 to 89 semester hours credit will substitute for one year of experience or training in information technology towards the baccalaureate degree.

90 or more semester hours credit will substitute for one year and six months of experience or training in information technology towards the

baccalaureate degree.

A maximum of 90 semester hours may be combined with experience or training in information technology to substitute for the baccalaureate

degree.

3.
Six years of full-time work experience in any field may be substituted for the required baccalaureate degree.
Candidates without a baccalaureate degree may combine work experience in any field and college credit to substitute for the baccalaureate degree as follows:

30 to 59 semester hours credit will substitute for one year of experience towards the baccalaureate degree.

60 to 89 semester hours credit will substitute for two years of experience towards the baccalaureate degree.

90 to 119 semester hours credit will substitute for three years of experience towards the baccalaureate degree.

120 or more semester hours credit will substitute for four years of experience towards the baccalaureate degree.

A maximum of 120 semester hours may be combined with experience to substitute for the baccalaureate degree.

4.
A baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS), quantitative business analysis--computer science, electrical engineering, information systems and decision sciences, computer engineering, mathematics, telecommunications, or computer information systems will substitute for up to one year of required experience.

5.
A master's degree will substitute for up to one year of the required experience.

NOTE:

Multiple specialized degrees and/or master's degrees will substitute for a maximum of one year of required experience.

NOTE:

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

NOTE:

Any college hours or degree must be from an accredited college or university.

FUNCTION OF WORK:

To provide analyses relative to technical support activities that are outside of the scope of the Office of Technology Services.

LEVEL OF WORK:

Entry.

SUPERVISION RECEIVED:

Close from an IT Supervisor or IT Manager.
Other reporting relationships may be approved by SCS.

SUPERVISION EXERCISED:

May provide guidance to lower-level personnel.

LOCATION OF WORK:

State agencies with information technology functions that are outside of the scope of the Office of Technology Services.

JOB DISTINCTIONS:

Differs from other information technology jobs by the presence of tasks relative to technical support activities that are outside of the scope of the Office of Technology Services.

Differs from IT Technical Support Analyst 2 by the absence of experienced-level tasks relative to technical support activities that are outside of the scope of the Office of Technology Services.

This position is located in the Office of Management & Finance, Information Technology Division within the Louisiana Department of Agriculture & Forestry.
The Information Technology Division provides management to the computing systems for each of the Louisiana Department of Agriculture & Forestry's location and supports all uses on more than 100 custom and third-part software applications.
Supervision for this position is received from the IT Technical Support Supervisor.


40% Responsible for installation, maintenance and administration of hardware/software that has department-wide impact in the areas of systems software/hardware, database software, and network software/hardware for system support.
Consult and advise on particular areas of software hardware interfacing with vendors in problem resolution and optimization; assisting in evaluation and recommendation of software and/or hardware.


10% Advise and assist employees with hardware, software, network or training issues.


10% Directs the installation, service, and performance analysis of telecommunications equipment on the network.


10% Designs and implements a communication system connecting the various components of the enterprise network.


10% Establishes and manages configuration data on network software and hardware components.


10% Develops strategy and recommends and documents standards and procedures for enterprise and local area network participation and functions.


10% Writes and assists in writing invitations and specifications for bids.
Suggests the procurement of hardware, telecommunications equipment, software and related maintenance and support services.


Other duties as may be assigned.


Functional Requirements:

  • Moderate light lifting, 30 pounds with occasional lifting of up to 50 pounds
  • Reaching above shoulders
  • Walking and standing (8 hours)
  • Climbing stairs and occasionally ladders
  • Light to moderate lifting, 20 pounds with occasional lifting of up to 40 pounds
  • Prolonged sitting at work station
  • Frequent reaching above shoulder height
  • Occasional bending or kneeling
  • Sit over a long period of time at work station or in a vehicle.
  • Climbing stairs and ladders
  • Reaching above shoulders and carrying specialized equipment needed to perform duties
  • Reaching above shoulders height

Environmental Factors:

  • Working indoors and occasionally outdoors
  • Occasional excessive heat and humidity
  • May be required to wear appropriate safety protection
  • Working indoors and outdoors
  • Excessive heat and humidity
  • Slippery and uneven walking surfaces503
  • Working around routine neighborhood residential hazards
  • Occasionally working in moderately cold temperatures for short periods of time


Position Details

POSTED:

Mar 12, 2024

EMPLOYMENT:

Full-time

SALARY:

7011 per year

SNAPRECRUIT ID:

S-1710655528-6b12133e7796c2858fca9e593f720377

LOCATION:

Louisiana United States

CITY:

Baton Rouge, LA

Job Origin:

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Job Number: OMF-50384788-3.8.24-KGB

The Louisiana Department of Agriculture and Forestry is an Equal Opportunity Employer and State as a Model Employer (SAME) to promote diversity and inclusion in the workplace.

This position (#50384788) is located in the Office of Management & Finance - IT Division in East Baton Rouge Parish.

The Louisiana Department of Agriculture and Forestry is looking for an energetic person with good computer and people skills who enjoys helping others work more effectively. This position is in the Office of Management & Finance, Information Technology Department. The IT Department provides software, hardware, and network solutions to the Agency. This position provides phone and in-person support to users in the areas of e-mail, file shares, standard Windows desktop applications, and in-house software. This position also provides installation and support of various hardware solutions including networking, printing, cabling, and telephones. Supervision is provided by an experienced IT Supervisor who loves to develop new talent.

This position may be filled by probational appointment or promotion of a classified Louisiana Department of Agriculture and Forestry employee serving with permanent status. Applicants who are not permanent employees of Louisiana Department of Agriculture and Forestry will be required to serve a 24 month probationary period.

No Civil Service test scoreis required in order to be considered for this vacancy.

*ResumesWILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.*

As part of a Career Progression Group, vacancies may be filled from this recruitment as an IT Technical Support Analyst 1, 2or 3 depending on the level of experience of the selected applicant(s). Please refer to the 'Job Specifications' tab located at the top of the LA Careers 'Current Job Opportunities' page of the Civil Service website for specific information on salary ranges, minimum qualifications and job concepts for each level.

The annual starting salary for an IT Technical Support Analyst 1 is $46,738.
The annual starting salary for an IT Technical Support Analyst 2 is $50,003.
The annual starting salary for an IT Technical Support Analyst 3 is $53,498.

To apply for this vacancy, click on the \"Apply\" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

This agency participates in the E-Verify system for verification of citizenship and employment authorization.

All applicants selected for employment must submit to drug screening.

If you are contacted for an interview, please let us know at that time if you have a need a special accommodation for a disability.

For further information about this vacancy contact:
Brittany Evans
Louisiana Department of Agriculture and Forestry
5825 Florida Blvd., Suite 1001
Baton Rouge, LA 70806
bevans@ldaf.state.la.us

The Louisiana Department of Agriculture and Forestry strictly prohibits workplace harassment and discrimination on the basis of race, color, gender, sex, pregnancy, age, disability, religion, national origin, military service, sickle cell trait, protected genetic information or other non-merit factor. LDAF also strictly prohibits employment decisions based upon or influenced by such factors.

MINIMUM QUALIFICATIONS:

A baccalaureate degree plus one year of experience in information technology.

SUBSTITUTIONS:

1. An associates degree in information technology will substitute for the baccalaureate degree.

2. Two years of experience or training in information technology will substitute for the baccalaureate degree. Candidates without a baccalaureate degree may combine experience or training in information technology and college credit to substitute for the required baccalaureate degree as follows:

30 to 59 semester hours credit will substitute for six months of experience or training in information technology towards the baccalaureate degree.

60 to 89 semester hours credit will substitute for one year of experience or training in information technology towards the baccalaureate degree.

90 or more semester hours credit will substitute for one year and six months of experience or training in information technology towards the

baccalaureate degree.

A maximum of 90 semester hours may be combined with experience or training in information technology to substitute for the baccalaureate

degree.

3. Six years of full-time work experience in any field may be substituted for the required baccalaureate degree. Candidates without a baccalaureate degree may combine work experience in any field and college credit to substitute for the baccalaureate degree as follows:

30 to 59 semester hours credit will substitute for one year of experience towards the baccalaureate degree.

60 to 89 semester hours credit will substitute for two years of experience towards the baccalaureate degree.

90 to 119 semester hours credit will substitute for three years of experience towards the baccalaureate degree.

120 or more semester hours credit will substitute for four years of experience towards the baccalaureate degree.

A maximum of 120 semester hours may be combined with experience to substitute for the baccalaureate degree.

4. A baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS), quantitative business analysis--computer science, electrical engineering, information systems and decision sciences, computer engineering, mathematics, telecommunications, or computer information systems will substitute for up to one year of required experience.

5. A master's degree will substitute for up to one year of the required experience.

NOTE:

Multiple specialized degrees and/or master's degrees will substitute for a maximum of one year of required experience.

NOTE:

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

NOTE:

Any college hours or degree must be from an accredited college or university.

FUNCTION OF WORK:

To provide analyses relative to technical support activities that are outside of the scope of the Office of Technology Services.

LEVEL OF WORK:

Entry.

SUPERVISION RECEIVED:

Close from an IT Supervisor or IT Manager. Other reporting relationships may be approved by SCS.

SUPERVISION EXERCISED:

May provide guidance to lower-level personnel.

LOCATION OF WORK:

State agencies with information technology functions that are outside of the scope of the Office of Technology Services.

JOB DISTINCTIONS:

Differs from other information technology jobs by the presence of tasks relative to technical support activities that are outside of the scope of the Office of Technology Services.

Differs from IT Technical Support Analyst 2 by the absence of experienced-level tasks relative to technical support activities that are outside of the scope of the Office of Technology Services.

This position is located in the Office of Management & Finance, Information Technology Division within the Louisiana Department of Agriculture & Forestry. The Information Technology Division provides management to the computing systems for each of the Louisiana Department of Agriculture & Forestry's location and supports all uses on more than 100 custom and third-part software applications. Supervision for this position is received from the IT Technical Support Supervisor.

40% Responsible for installation, maintenance and administration of hardware/software that has department-wide impact in the areas of systems software/hardware, database software, and network software/hardware for system support. Consult and advise on particular areas of software hardware interfacing with vendors in problem resolution and optimization; assisting in evaluation and recommendation of software and/or hardware.

10% Advise and assist employees with hardware, software, network or training issues.

10% Directs the installation, service, and performance analysis of telecommunications equipment on the network.

10% Designs and implements a communication system connecting the various components of the enterprise network.

10% Establishes and manages configuration data on network software and hardware components.

10% Develops strategy and recommends and documents standards and procedures for enterprise and local area network participation and functions.

10% Writes and assists in writing invitations and specifications for bids. Suggests the procurement of hardware, telecommunications equipment, software and related maintenance and support services.

Other duties as may be assigned.

Functional Requirements:

  • Moderate light lifting, 30 pounds with occasional lifting of up to 50 pounds
  • Reaching above shoulders
  • Walking and standing (8 hours)
  • Climbing stairs and occasionally ladders
  • Light to moderate lifting, 20 pounds with occasional lifting of up to 40 pounds
  • Prolonged sitting at work station
  • Frequent reaching above shoulder height
  • Occasional bending or kneeling
  • Sit over a long period of time at work station or in a vehicle.
  • Climbing stairs and ladders
  • Reaching above shoulders and carrying specialized equipment needed to perform duties
  • Reaching above shoulders height

Environmental Factors:

  • Working indoors and occasionally outdoors
  • Occasional excessive heat and humidity
  • May be required to wear appropriate safety protection
  • Working indoors and outdoors
  • Excessive heat and humidity
  • Slippery and uneven walking surfaces503
  • Working around routine neighborhood residential hazards
  • Occasionally working in moderately cold temperatures for short periods of time


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