IT Technical Support Specialist

Campbell Group is seeking a qualified IT Technical Support Specialist to provide frontline technical support to employees while also assisting in the administration and maintenance of core IT systems and infrastructure. This role serves as a bridge between end‑user support and systems administration—handling day‑to‑day helpdesk needs and desktop support as the primary responsibility, while also contributing to server, network, and systems operations. This role is employed by Campbell Group and works on‑site at our METER Group office in Pullman, WA. Pay range for this role is $20.56 per hour to $26.05 per hour. Candidates with more or less experience may be considered; the actual offer will be based on job‑related factors such as experience, training, knowledge, and skills. Job Summary The IT Technical Support Specialist provides frontline technical support to employees while also assisting in the administration and maintenance of core IT systems and infrastructure. This role serves as a bridge between end‑user support and systems administration—handling day‑to‑day helpdesk needs and desktop support as the primary responsibility, while also contributing to server, network, and systems operations. The IT Technical Support Specialist maintains accurate documentation of assets, support requests, and system configurations, and works collaboratively with IT staff to ensure a stable, secure, and efficient technology environment. Minimum Qualifications High School Diploma. 2–4 years of related experience in an IT support role. Valid driver’s license and reliable transportation to visit auxiliary offices as needed. Hands‑on experience supporting, installing, and troubleshooting Windows‑based hardware and software. Experience with Microsoft Office/365 products and Windows operating systems, including Outlook, Teams, OneDrive, SharePoint, and MFA administration. Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs). Strong customer service orientation with a friendly, dependable approach to end‑user support. Proficient written and verbal communication skills. Detail‑oriented with strong organizational and documentation habits. Collaborative team player who seeks practical solutions and applies best practices. Preferred Qualifications Associate or bachelor’s degree in information technology, Computer Science, Information Systems, or related field; or equivalent work experience. Familiarity with server operating systems and virtualization concepts. Basic understanding of cloud computing platforms (e.g., Entra, Microsoft 365 administration). Basic familiarity with Linux operating systems and command‑line fundamentals. Relevant certifications (CompTIA A+, Network+, Microsoft, or similar) are a plus. Work Environment Typical office environment with a computer workstation. The job operates in a general office setting that includes light manufacturing facilities. Physical Requirements Able to work 40+ hours per week, with occasional work on weekends or holidays as needed. Combination of standing and sitting for extended hours during the workday, and sitting in front of a computer monitor and using a keyboard for extended hours. Ability to carry and move equipment up to 30 lbs. Benefits Two medical plan options for full‑time employees: a traditional low‑premium plan or a no‑premium high‑deductible plan. Both plans include dental and vision coverage. The traditional plan offers a Flexible Spending Account (FSA). The high‑deductible plan includes an employer‑funded Health Savings Account (HSA). 24/7 telehealth solution for all full‑time employees, paid by METER Group. First‑year full‑time employees receive 80 hours of Paid Leave (vacation) in a lump amount prorated to their start date. Paid Leave increases to 108 hours per year after one year and 140 hours per year after four years of service (prorated during each transition year). All employees receive Sick Leave that accumulates one hour for every 40 hours worked, which may be used for non‑illness situations such as vacation. 11 Paid Holidays, including New Years Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving (Thursday and Friday), Christmas Eve, Christmas Day, and the Day after Christmas. 20 hours of paid Charitable Leave annually. METER Group pays for the equivalent of one year’s salary in life insurance, as well as short‑term and long‑term disability insurance. Employee‑paid traditional and ROTH 401(k) options. Profit sharing for eligible employees when METER is profitable: profit sharing bonus paid out each quarter (sales positions not eligible for profit sharing bonus) and employer contributions to a profit‑sharing retirement fund. About METER Group In the early 1980s, METER Group was founded by world‑renowned soil physicist Dr. Gaylon Campbell. Forty years later, we continue to lead the way in the advancement of IoT sensing and data technology and world‑class lab instrumentation. We are always looking for ways to improve how researchers turn data into insights. Scientists, growers, and engineers worldwide depend on METER systems for deeper understanding of critical issues with global impact, such as water and food shortages, environmental disasters, and climate change. Learn more about what it’s like to work at METER Group at METER Group’s headquarters are located in Eastern Washington. The small‑town environment offers no traffic, ample space, great schools, safe neighborhoods, and easy access to recreational activities in nearby mountains, rivers, and forests, along with close proximity to Washington State University and the University of Idaho. METER Group recognizes the value of diversity and inclusion and is an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, sexual orientation or gender identity, or other protected status. #J-18808-Ljbffr