Essential Functions, Duties and Responsibilities 2nd Tier Support of 150 users (Windows 7/10) - break/fix issues Application troubleshooting (Office 365 / Outlook) System imaging and deployment using SCCM Network (Wireless and Wired) problem troubleshooting / escalation to Global Networking team Troubleshooting conference room equipment (projectors, video conference, conference phones) Cisco VoIP telephone deployment and troubleshooting Printer troubleshooting/repair/escalation Spare inventory management Packing/shipping equipment to other locations Required Knowledge Skills and Abilities Ability to work self-directed and set/adjust priorities in very fast paced environment Strong verbal and written communication skills Strong interpersonal skills Strong documentation/recordkeeping skills Strong attention to detail Ability to lift 50 lbs. A+ Certification 5+ years providing 2nd tier Hardware/Software support - Executive support a huge plus Advanced familiarity with TCP/IP fundamentals Required Education and Experience SCCM, ServiceNow, AS/400, ITIL v3, CCENT, other certifications Other Information The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed, as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. #J-18808-Ljbffr