The IT Technician Intern provides technical support to employees and District customers by troubleshooting and resolving software, hardware, and connectivity problems, including printer, copier, and Help Desk support in District facilities. This position requires comprehensive knowledge of PC hardware installation, repair, testing, and troubleshooting. Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Answers, evaluates, and prioritizes service requests received via telephone, voice mail, e-email, and in-person for user’s computer performance. Troubleshoots PC hardware and software problems and identifies, categorizes, and resolves PC hardware and software application problems. Coordinates preventative maintenance and vendor services as necessary. Investigates hardware problems and performs minor system hardware and communication connection repairs. Provide documentation, status reports, and communicate progress of IT Requests. Provide end user support to District employees, including software, hardware, printer configuration, etc. Provide support to District customers for outward facing products, including online account access, bill pay, and reoccurring payment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supervisory Responsibilities This position has no supervisory responsibilities. Education and/or Experience Must be enrolled in an accredited college program leading to an Associates or Bachelor’s degree; similar coursework is preferred. Other Ability to type at least 45 words per minute. Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Must be 18 years old and be legal to work in the United States. Cannot exceed more than four (4) summer seasons. Must maintain a Grade Point Average (GPA) of 2.5 or higher. Preference Preference shall be given to applicants currently living in Lewis County. Certificates, Licenses, or Registrations Must have a valid Driver’s license. Computer Skills To perform this job successfully, an individual must be proficient in MS Outlook, Excel, and Word. Knowledge of Windows, networking systems, PC hardware, and PC software including spreadsheets, word processing, and database structure required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is frequently required to walk, climb stairs, bend, reach, use hands to finger, handle, or feel, and sit for extended periods of time. Occasionally required to lift and carry up to 40 pounds. Required to speak clearly and hear well when communicating over the telephone and in person. Work Environment Primarily office environment. Must dress and present yourself in a way that promotes a positive image of the District and meets the District’s dress code policy. Prolonged computer related exposure. Able to sit/stand at a workstation and operate a keyboard for long periods of time. Must be able to work for extended periods of time in a seated or standing position. #J-18808-Ljbffr