Position Details
It Technician Apply
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide. Our client is a company that specializes in global climate technologies. It operates in the Climate segment that delivers energy efficient products and energy services. The company offers the client and American Standard Heating & Air Conditioning which provides heating, ventilation, and air conditioning (HVAC) systems, and commercial and residential building services, parts, support, and controls; energy services and building automation.
Position: IT Technician 1
Location: Oklahoma City, OK, 73108
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Description:
Summary:
- IT Service Operations IT Support Partner will provide tier II level IT partnership for internal employees implementing, maintaining, and enhancing IT infrastructure.
- This includes providing technical support, ensuring world-class customer satisfaction, adherence to company policies and enforcing company standards.
- Through utilizing ITLT best practices and our ServiceNow platform this position focuses on the support and deployment computers, tablets, mobile devices, printers, applications, and handheld scanners.
- This includes asset management for hardware devices.
- This role will also participate in IT related projects and deployments as needed.
- Support will be provided as during normal business hours, as well as occasional after-hours support.
Responsibilities:
- Technical endpoint support of: computers, tablets, mobile devices, printers, handheld scanners and peripherals
- Maintain client hardware lifecycle and asset management activities
- Provide partnership and support for IT related projects
- Complete minor and major incident management
- Support application and emerging technology deployment support
- Fulfill hardware and software requests
- Provide employee training related to employee used hardware and IT processes
- Partner with teams on providing continuous improvement, MDI and lean thinking to IT processes, tools and services
- Support technical solutions and ensure reliable, secure client endpoint devices.
- Ensure that all internal customer inquiries and issues are solved correctly and in a prompt and professional manner.
- Partner with our business partners in projects and M&A activities to solution and support the proper strategically secure client endpoint solution per the business's needs.
Additional Responsibilities:
- List any site or regional additional responsibilities Omit if there are none
Ideal Qualifications and Competencies:
- Bachelor's or Associate degree in a related IT technical field
- IT experience providing technical customer support including troubleshooting computer hardware and software
- Experience with the ServiceNow platform
- Complete Lean 101 or equivalent training within 1 year of starting the position
- Ability to demonstrate outstanding customer service skills
- Strong oral and written communications skills
- Ability to demonstrate strong interpersonal skills
- Work Independently with minimal supervision
- Ability to diagnose and troubleshoot client devices including computers, tablets, mobile devices, printers, handheld scanners, applications and other employee-based technologies
- Ability to demonstrate strong organizational skills
- Excellent problem-solving and critical thinking skills
- Ability to follow documentation procedures
- Ability to demonstrate strong remote troubleshooting support skills
- Ability to evaluate priorities and drive effective time management
- Must be able to lift and carry computers and other IT related hardware (approximately 50lbs)
- We offer competitive compensation and comprehensive benefits and programs.
- We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
