IT Technician - Rincon, GA | Monday – Friday | 7:00am – 4:00pm | Onsite

Are you an experienced IT professional with 3–5 years of hands-on technical support? Do you have strong Microsoft 365 and advanced Excel skills, along with the ability to troubleshoot complex systems in a warehouse and office environment?

The role

Lion Brand Yarn Company is seeking a skilled IT Technician to support our Rincon, GA office and warehouse operations. Reporting to the VP of IT & DC Operations, this role is responsible for delivering reliable technical and EDI support to internal users.

You will help maintain secure and efficient IT operations while supporting infrastructure, warehouse technologies, and automation-related systems. This position plays a key part in keeping daily operations running smoothly.

Key Responsibilities

• Provide IT Help Desk and EDI support for internal users.
• Deploy, configure, and support workstations, printers, and handheld scanning devices.
• Monitor inbound and outbound EDI transactions and resolve issues promptly.
• Reconcile EDI transactions with eCommerce portals, VANS, and trading partners.
• Set up and onboard new EDI trading partners.
• Assist with server support, network access points, and Wi-Fi testing.
• Troubleshoot system issues related to machinery, robotics, automation schedules, and warehouse systems.
• Document and escalate recurring technical issues and process gaps.

About our company

Lion Brand Yarn Company has been a trusted name in the yarn industry since 1878. We are a fifth-generation, family-owned business and one of the leading distributors of knitting and craft yarn in the United States and abroad.

Our mission is to spread warmth, comfort, and inspiration through our products and strong community engagement. Based in Lyndhurst, New Jersey, our yarns are sold online and through major craft chains, independent shops, and international retailers. We combine deep experience with a forward-thinking approach to remain a leader in our industry.

The Benefits

• Stable, established, family-owned company.
• Collaborative and team-focused environment.
• Opportunity to work with modern warehouse and IT systems.
• Competitive compensation and benefits package.

The person

• High School Diploma or GED required.
• 3–5 years of IT experience.
• Hands-on experience with EDI applications.
• Strong knowledge of Microsoft 365 and advanced Excel skills.
• Experience with enterprise-level ERP systems.
• Familiarity with cross-platform integrations and warehouse systems.
• Strong analytical and problem-solving skills.
• Clear written and verbal communication skills.
• CompTIA A+ and/or Network+ certifications preferred.
• Comfortable working onsite in a warehouse and office setting.

What’s next

If you’re ready to bring your IT expertise to a company with a long-standing reputation and a dynamic future, apply today to join our team in Rincon, GA.