Position Summary
The IT User Support Intern will be part of the Information Technology User Support team and will have a hands-on frontline experience with all things IT. The primary function will be to assist with client machine setups and user profile configurations, upgrades, etc., under the direct supervision of the IT User Support Manager. Projects and duties will be tailored to the skills and interests of the intern but may also include:

Responsibilities:

1. Follow documented operating procedures and customer service guidelines for Help Desk support.
2. Receive, process, and respond to Help Desk tickets received from the ticketing system.
3. Effectively troubleshoot and solve desktop hardware and software issues.
4. Provide support and troubleshooting for Everence employees’ requests while establishing issue priorities and expediting resolutions.
5. Provide support for Microsoft Office products, Windows environments, and various other software needs as assigned.
6. Assist Help Desk with asset management.
7. Eliminate and/or recycle outdated equipment and software.

Qualifications:

1. Currently pursuing a bachelor’s degree in computer/information technology or other relevant focus
2. Highly relational with exceptional customer service, including being courteous and respectful; ability to work with different types of personalities
3. Highly organized, disciplined in time management, and possess a sense of urgency
4. Ability to identify and solve problems effectively
5. Interest in IT aspects and ability to pick up technical concepts quickly
6. Ability to lift up to 20 pounds and move equipment

Hours: Part-Time during the Spring and Full-Time during the Summer

Location: Goshen, IN

Please attach a cover letter in the process of applying for this position.