Job Title: IT User Support OfficerThis job is on-site workingJob SummaryThe IT User Support Officer is responsible for providing effective first-line and second-line technical support to end users. This role ensures the smooth operation of IT systems, hardware, software, and networks by diagnosing and resolving technical issues promptly while delivering excellent customer service.Key ResponsibilitiesProvide technical support to users via phone, email, ticketing system, or in personTroubleshoot and resolve hardware, software, network, and system-related issuesInstall, configure, and maintain desktops, laptops, printers, and peripheral devicesSupport operating systems and standard business applicationsCreate, manage, and maintain user accounts, passwords, and access permissionsMonitor and maintain IT systems to ensure availability and performanceEscalate complex issues to senior IT staff or external vendors when requiredMaintain accurate documentation of incidents, solutions, and system changesAssist with IT asset management, inventory tracking, and equipment allocationSupport system upgrades, patches, backups, and security updatesProvide basic IT training and guidance to usersEnsure compliance with organizational IT policies and data security standardsRequired Skills and CompetenciesStrong troubleshooting and analytical skillsKnowledge of computer hardware, operating systems, and office softwareBasic understanding of networking conceptsFamiliarity with helpdesk or ticketing systemsExcellent communication and customer service skillsAbility to manage multiple tasks and meet deadlinesTeam-oriented with a proactive attitudeQualifications and ExperienceDiploma or bachelor’s degree in information technology, Computer Science, or a related field1–3 years of experience in an IT support or helpdesk role (fresh graduates may be considered)Relevant certifications (e.g., CompTIA A+, ITIL) are an advantageWorking ConditionsOffice-based role with occasional on-site supportMay require after-hours or on-call support depending on business needs