ITSM / IT Asset Management Implementation Lead

Posted on: Nov 10, 2026

AET FEDERAL INC
Danville, Virginia
Onsite
Full-time

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Job Title :

ITSM / IT Asset Management Implementation Lead

Job Type :

Full-Time

Job Location :

Danville Virginia United States

Remote :

Job Description :

View Full Description

Job Description

Benefits:

401(k)
401(k) matching
Dental insurance

Job Summary
AET Federal is seeking an ITSM / IT Asset Management Implementation Lead to translate City of Danville requirements into working platform configurations for the service desk, technology asset and portfolio management, and project intake and governance.
Responsibilities

Lead discovery workshops and map current workflows, approvals, reporting needs, and user roles.
Configure ticketing, service requests, asset lifecycle workflows, technology intake, approval routing, and dashboards.
Document configuration decisions, demonstrate workflows to City stakeholders, and support user acceptance testing.
Coordinate with engineering and training staff to validate migrated data, integrations, and end-user workflows.

Qualifications

4+ years configuring or implementing enterprise IT service management, asset management, or comparable workflow platforms.
Hands-on experience with service desk workflows, asset records, role-based permissions, approvals, and reporting.
Ability to turn business requirements into platform configurations, test scenarios, and administrator documentation.
ITIL or certification on the proposed platform preferred.

Annual Base Salary
$95,000–$125,000

Benefits

Health, dental, and vision insurance
Paid time off
401(k) matching

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.