Title: ITSM Business Analyst

Location: West Sacramento, CA

Duration: 3+ Years Contract Assignment

Client: California State Teachers' Retirement System (CalSTRS)

Experience Required: 10+

Scope of Work:

• The Business Analyst (Contractor) shall have extensive business analysis experience and knowledge with a proven track record in IT Service Management (ITSM) and IT Asset Management (ITAM) implementations to lead requirements elicitation, process optimization, and assist in tool configuration efforts for CalSTRS ITSM/ITAM implementation project in order to meet business objectives.
• The project aims to enhance operational efficiency, improve service delivery, and align IT processes with industry best practices to provide excellent customer experience.
• The Contractor shall demonstrate experience and knowledge of business analysis methods needed to support the development, maintenance, and enhancement of ITSM/ITAM systems that support pension, financial or a similar type or large organization.
• The Contractor will be responsible for following the System Development Life Cycle (SDLC) methodology or agile/iterative development or implementation/customization approach while working with a variety of CalSTRS business areas on the elicitation and documentation of use cases, business, and systems requirements.
• The Contractor will be under the direction of the CalSTRS ITSM/ITAM Implementation Project Director or designee and will be primarily dedicated to this project during the services period.

Minimum Technical Experience (Need to Fill Attachment 2-Skill Summary)

At least five (5) years of experience within the last ten (10) years working as a Business Analyst with large organizations, leading or participating in the technical implementation of ITSM and ITAM solutions such as ServiceNow automating complex business processes, performing all the following activities:

• Creating and maintaining requirement management plan
• Assessment of analysis scope and tasks
• Planning business analysis tasks
• Facilitating joint application design (JAD) and/or collaborative design sessions
• Elicitation, definitions and documentation of various business, user, and system requirements
• Analysis for business process improvement, application design and workflow automation
• Modeling and documenting new functional requirements; use case development.
• Leading and working within cross-functional teams that include business subject-matter experts, application architects, developers, and testers
• Work closely with the ServiceNow implementation vendor team

At least seven (7) years of experience within the last ten (10) years producing business analysis deliverables shown in the following list: (CalSTRS may request deliverable related work samples during Phase 4, Interviews, of the Comparison Process)

• Business requirements, business rules, and business process model
• Use cases, functional requirements and/or functional specifications
• Non-functional requirements
• Stakeholder requests
• Procurement documentation
• Transition plans and/or implementation requirements
• Traceability matrices

At least three (3) years of experience using Rational Requisite Pro, HP ALM, Jama Software, or other requirement gathering tool to document functional and non-functional requirements, design specifications and provide full traceability for projects