Job Title: IVR QA Analyst

Location: Columbus, OH and Wilmington, DE

Duration: Long Term

Job Description

• Experience with functional testing automation tools (Selenium, Java, Cucumber, Python) and with API test automation (Rest Assured, SoapUI, Postman)
• Proficient in all aspects of the Software Development Life Cycle
• Proficient knowledge and experience in the following tools: Gradle, Maven, Git, Bit bucket, JIRA, Confluence, qTest, JMeter/Load Runner
• Strong knowledge of contact center operations, digital banking workflows, and backend banking systems.
• Proficient in testing IVR, Live Chat, Web and Mobile applications.
• Experience with enterprise tools such as CCaaS, Operations Desktop, and Admin Tools.
• Strong analytical and problem-solving skills; ability to trace defects across multiple systems.
• Excellent communication and stakeholder management abilities.
• Familiarity with Agile / Scrum methodologies and defect management tools (e.g., JIRA, ALM, etc.).
• Understanding of UAT best practices, test data management, and end-user validation processes.