Position Details
Iwd Helpdesk Apply
The Client is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks.
Key Responsibilities:
Provide desktop/laptop/thin client support both desk-side and remotely.
Install, patch, and troubleshoot Windows 7/10.
Troubleshoot issues with Microsoft 2019 and Office 365 products.
Configure and troubleshoot Windows networking (TCP/IP).
Escalate issues to next-level support or management as appropriate.
Troubleshoot issues with Microsoft Edge and Google Chrome.
Provide support using remote tools.
Install and troubleshoot a variety of in-house developed and third-party software.
Troubleshoot desktop and network printer issues.
Support Google Workspace products.
Support Apple devices (iPad, iPhone).
Understand and support Microsoft Active Directory (client-side).
Implement hard drive encryption, preferably using Bitlocker and McAfee.
Modify system registry as needed.
Qualifications:
Required Experience:
4 years of experience in PC support (desktop/laptop/thin client).
4 years of experience with Windows 7/10 installation, patching, and troubleshooting.
4 years of experience troubleshooting Microsoft 2019.
4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.
4 years of experience escalating issues to next-level support/management.
4 years of experience troubleshooting Microsoft Edge and Google Chrome.
4 years of experience providing support with remote tools.
4 years of experience installing and troubleshooting a variety of software.
Experience in support of Microsoft Office 365 products.
Experience in Apple device support (iPad, iPhone).
Thorough understanding of Microsoft Active Directory (client-side).
Experience with hard drive encryption, preferably Bitlocker and McAfee.
Desired Experience:
Ability to troubleshoot desktop and network printer issues.
Experience with Google Workspace products.
Ability to modify the system registry.
Education:
Preferred: 4-year degree or equivalent technical study.
Certifications:
Industry certifications (A+, Network+, MCP, etc.)
Communication:
The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.
| Skill | Required / Desired | Amount | of Experience |
| Industry certification (A+, Network+, MCP, etc) | Required | 4 | Years |
| 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study | Required | 4 | Years |
| Experienced in PC (desktop/laptop/thin client) support both desk side and remotely | Required | 4 | Years |
| Windows 7/10 installation, patching, and troubleshooting | Required | 4 | Years |
| Ability to troubleshoot issues with Microsoft 2019 | Required | 4 | Years |
| Windows networking TCP/IP Configuration and troubleshooting | Required | 4 | Years |
| Escalate issues to next level support and or management accordingly | Required | 4 | Years |
| Ability to troubleshoot issues with Microsoft Edge and Google Chrome | Required | 4 | Years |
| Demonstrated experience providing support with remote tools | Required | 4 | Years |
| Ability to install and troubleshoot issues with a variety of in-house developed and 3rd party software | Required | 4 | Years |
| Troubleshoot desktop and network printers issues | Required | 4 | Years |
| Experienced in Google Workspace products | Required | 4 | Years |
| xperience in Apple device support (iPad, iPhone) | Required | 4 | Years |
| Experience with hard drive encryption preference for Bitlocker and McAfee | Required | 4 | Years |
| Ability to modify system registry | Required | 4 | Years |
