Job Title: Jira Admin

Location: Chicago Heights, IL

Duration: Contract

Job Description:

• Responsible for front-end configurations, implementing customization, evaluating, implementing and managing plug-ins, integrations, and for being a go-to source for all Jira related questions and tasks
• SME working with Agile Coaches across the organization to align Jira to our AWOW practices
• Create training material and standard operating procedure documentation
• Provide guidance and direction to less experienced Jira Admins
• Identify, test and recommend new plugins to meet project requirements
• Install, manage and administer Jira add-ons, plugins, and extensions
• Troubleshoot application issues and add-on integration issues in Jira working with Atlassian support
• Gather requirements for business processes, and determine ways to optimize/improve Jira setup and workflows, as well as identify where functionality can/cannot meet user requests
• Support users by giving guidance to develop advanced filters and queries in Jira for dashboard and report creation
• Automate manual processes, data migration routines and extract data for reporting and analytics purposes
• Provide assistance in the management and support of integrations between tools in development landscape, including : Jira, GIT, Miro, Servicenow, Okta
• Create and manage security schemes, custom fields and configurations
• Provide User Management and support for users, manage system access across groups to ensure compliance, and maintain best practices