Job Detail

Position: Senior Technical Writer

Location: Berkeley Heights, NJ or Alpharetta, GA

Duration: Long Term Contract

Job Description

Senior Technical Writer

You will design, develop, and maintain internal procedural documents, training material and related media that maximizes user productivity, accuracy and learning.

Description

• Develop and maintain procedures that comply with department standards.
• Gather and respond to user feedback to drive continuous improvement.
• Coordinate resources, subject matter experts, internal business owners, and users to verify and assist in creating and maintaining documentation.
• Write and distribute clear and concise communications for internal and external clients.
• Provide reporting, insight, and recommendations for process improvement.
• Create continuous learning materials to enhance user knowledge.

Must Have

• Bachelor's Degree in Technical Communication, English, Journalism or related field OR experience in Merchant Services industry with experience creating technical content
• Experience with SharePoint, MS Word, MS Excel and Adobe Acrobat Professional.
• Experience proof reading and grammatical skills, and strong attention to detail.

Nice to Have

• Experience with MadCap Flare or similar single sourcing tool.
• 2+ years of experience in technical writing, producing training or procedural documents in a professional environment.