Job Summary:

Provide onsite Level 1 & 2 technical support to end users in a warehouse and shop-floor environment. Responsible for hands-on troubleshooting, equipment setup, and timely resolution of IT incidents and service requests.

Key Responsibilities:

• Provide onsite Level 1–2 IT support for end-user devices and peripherals
• Troubleshoot hardware, software, and basic network issues
• Install, configure, move, ship and replace IT equipment
• Log, update, and resolve tickets according to SLAs
• Escalate issues as required and maintain ownership through resolution
• Participate in on-call rotation

Required Qualifications:

• 3–5 years of experience in Level 1–2 IT support
• Strong Windows and end-user troubleshooting skills
• Experience with ticketing systems and SLA-based support
• Ability to lift and move equipment weighing 50 lbs or more

Ability to work onsite 5 days per week in a warehouse / shop-floor environment

Preferred Qualifications:

Experience in warehouse, manufacturing, or shop-floor environments

Basic knowledge of networking and Microsoft 365