Position Details
Jr Help Desk Support Apply
Job Description
Job Description
Position: Junior Help Desk Support
Location: Gurnee, IL (Onsite)
Duration: 6+ Month Contract
Location: Gurnee, IL (Onsite)
Duration: 6+ Month Contract
Pay Rate: $28.00 - $30.00 per hour
I am looking for a Junior Help Desk Support professional to assist with daily IT operations in a fast-paced manufacturing environment. This role will support end users, maintain IT systems, and ensure smooth computing operations across the organization. This is a hands-on position ideal for someone with early-career IT experience who is looking to develop their technical skillset.
Key Responsibilities
- Serve as an IT liaison for computing operations
- Respond to and resolve assigned help desk tickets in a timely manner
- Provide support to end users on hardware, software, and network-related issues
- Troubleshoot desktop, laptop, printer, and peripheral issues
- Set up and configure desktops, laptops, user accounts, and assign appropriate security levels
- Maintain help desk tracking records
- Manage software and hardware inventory
- Maintain and update IT documentation
- Organize server room and IT storage areas
- Support network and security-related tasks as needed
QUALIFICATIONS
- 1+ year of experience in Help Desk, Customer Service IT support, or PC Technician role
- Experience with computer and printer maintenance and repair
- Associate’s Degree required
- Bachelor’s Degree preferred
Technical Exposure
- Microsoft O365
- Firewall concepts
- Client-server environments
- Network security and protocols
- Desktop and laptop hardware support
- Strong troubleshooting and diagnostic skills
- Highly organized and detail-oriented
- Ability to multitask and meet deadlines
- Excellent communication skills
- Eagerness to learn and grow in IT
- Ability to work independently
About us…Sterling Engineering, in business for 56 years …we offer FULL BENEFITS! As a Sterling Engineering W2 employee on contract, you receive a Full Employee Benefits Package that includes Paid Time Off, Paid Holidays, 3 Medical plans to choose from, Dental & Vision plans, 401(k) with a match, and an Employee Stock Ownership (ESOP) plan.
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.
