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Junior Account Manager

Posted on: Nov 02, 2026

City Personnel
Cranston, Rhode Island
Onsite
Full-time

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Job Title :

Junior Account Manager

Job Type :

Full-Time

Job Location :

Cranston Rhode Island United States

Remote :

Job Description :

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Job Description

Our client, located in Cranston, RI, is seeking a Junior Account Manager to be the main contact for customers from first inquiry to final delivery. You'll walk clients through product options, quotes, product approvals, and production tracking with help from other team members across departments. Training comes from an experienced Customer Service Manager, with a path into department leadership down the road.

Compensation & Highlights:

Salary: $50,000-$55,000 per year, based on experience
Direct hire/permanent opportunity
Full-time, on-site in Cranston, RI
Hands-on training from an experienced Customer Service Manager
Long-term growth path into a department leadership role

Responsibilities of the Junior Account Manager:

Handle customer inquiries by phone, email, and web chat about product styles, materials, pricing, and order status.
Prepare accurate quotes, enter orders in Salesforce, and proofread every order for accuracy and special instructions.
Review digital mockups, artwork placement, repeat patterns, and Pantone color matching before releasing jobs to the art department.
Track open orders and promised ship dates, and reach out to customers ahead of deadlines to set expectations or adjust shipping methods.
Resolve shipping changes, delays, production errors, and order discrepancies quickly and professionally.
Act as a point of contact for operations, vendor relations, and order management, and cross-train with the art, printing, assembly, and shipping teams.

Qualifications of the Junior Account Manager:

2+ years of customer service, account management, or account coordination experience, ideally in promotional products, custom printing, manufacturing, or textiles.
Hands-on experience with Salesforce, QuickBooks Online, and Microsoft Office, including strong Outlook skills for heavy email and scheduling.
Excellent attention to detail when reviewing complex product specs, artwork, and multi-item purchase orders.
Strong verbal and written communication skills, plus a team-first attitude that includes covering phones and absences when needed.
Interest in taking on more responsibility over time and learning new technologies, including AI tools.

Submit your resume today for immediate consideration!

Please note: City Personnel offers extended interview hours from 7 am-7 pm upon request.

For 20 years, City Personnel has been helping Rhode Islanders find meaningful careers with some of the area's most respected employers. As a locally owned staffing firm based in Providence, we offer real jobs with real companies—and you'll always work with real recruiters who know the Rhode Island job market and are invested in your success.

Ready to take the next step in your career?

IND123

Position Details

Posted:

Nov 02, 2026

Reference Number:

bfba3280

Employment:

Full-time

City:

Cranston

Job Origin:

ziprecruiter

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