Position Overview
This role provides high-level technical and infrastructure support for both executive leadership and general end users in a rapidly growing organization. The position involves hands-on troubleshooting, system administration, and project implementation related to modern workplace technologies and AV systems.

Key Responsibilities

• Deliver exceptional white-glove technical support to executives and staff, providing 2nd and 3rd level assistance for both Windows and Mac environments.
• Manage and troubleshoot hardware, software, and network issues across end-user devices and enterprise applications.
• Support and maintain over 100 conference rooms, including Cisco Webex, Crestron, and other AV systems.
• Assist with rollouts and deployments of new hardware, software, and collaboration technologies.
• Lead or participate in infrastructure and security projects, such as modern video conferencing solutions, flexible workspace tools, and system upgrades.
• Administer and support platforms including Office 365, Microsoft Teams, Azure AD, Box, Okta, ServiceNow, and Intune.
• Provide phone and conferencing support through Microsoft Teams, Cisco, and Crestron systems.
• Help manage MDM platforms, software licensing, and deployment processes.
• Use or develop PowerShell scripting to automate administrative tasks (training available if needed).

Desired Skills and Experience

• Strong executive presence with excellent written, verbal, and presentation communication skills.
• Proficiency in O365, Azure AD, and Windows 10; advanced Mac OS experience preferred.
• Hands-on experience with AV technologies such as Cisco Webex and Crestron.
• Knowledge of MDM, Intune, and identity platforms like Okta.
• Familiarity with ServiceNow or similar ticketing systems.
• PowerShell scripting experience (or willingness to learn).

If you thrive in a dynamic environment and take pride in delivering exceptional support, let's connect this could be your next great move!