Juniper Wi Fi Operations Engineer Tier

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Full-Time

Plano Texas United States

Job Description :

4 7 years in enterprise network or wireless operations/support, with at least 2 years hands-on with Juniper Mist wireless.
Strong working knowledge of Mist AI, Marvis VNA, SLEs, templates, site/org configuration, and Mist Edge concepts.
Solid understanding of Wi-Fi fundamentals: 802.11a/b/g/n/ac/ax (Wi-Fi 6/6E), RF basics, channel planning, roaming (802.11k/v/r), and WPA2/WPA3-Enterprise.
Hands-on troubleshooting of 802.1X, EAP-TLS/PEAP, RADIUS, and certificate-based authentication.
Working knowledge of switching and IP networking: VLANs, trunking, PoE, DHCP, DNS, STP, and basic routing.
Experience with Juniper EX switches (Junos CLI) for access-layer troubleshooting.
Proven experience in a customer-facing technical role: comfortable on the phone with non-technical users and senior stakeholders.
Experience with ITSM tools such as ServiceNow, Remedy or Jira Service Management.
Strong written communication: clear tickets, escalation notes, and status updates.
Ability to work in an on-call rotation.

Juniper certifications: JNCIA-MistAI (required within 6 months if not held), JNCIS-MistAI preferred; JNCIA-Junos a plus.
CWNA / CWAP / CWSP or equivalent wireless certification.
Experience supporting banking, financial services, or other regulated, multi-site environments (retail, healthcare).
Familiarity with Juniper Mist Wired Assurance, WAN Assure / Session Smart Routing, or SRX branch firewalls.
Experience with Ekahau or similar tools for site surveys and validation.
Basic scripting or API use (Python, Mist API, Postman) to automate checks and reporting.
ITIL Foundation certification.