At Orthofeet Inc., we’re not just about shoes – we’re about comfort, healing, and making people feel good from the ground up. As one of the fastest-growing orthopedic footwear companies in the U.S. and Globally. Key account Specialist Location: On Site Norwood, New Jersey Manager’s Title: Wholesale , CS Lead Type: Full Time, $24-$27 hourly + OT What You’ll Be Doing Order & Shipment Management Maintain an accurate order pool and manage customer expectations accordingly. Analyze shipment schedules, bulk order management, and supply and demand trends to maximize shipping potential. Collaborate with Demand Fulfillment to ensure fill rates are met and deliveries are completed on time and in full. Customer Communication & Order Coordination Communicate with customers regarding purchase order updates, price variances, shipping status, and all other order-related details. Provide updates on product availability and request purchase order extensions when necessary. Document all order changes and communicate any variances from the original purchase order agreement. Performance & Compliance Management Manage purchase order fill rates, shipping information, shipping methods, and department numbers to minimize chargeback exposure. Maintain knowledge of all EDI transactions and follow proper processing procedures. Partner consistently with Customer Operations and the warehouse team to maintain service levels for assigned accounts. Ensure accuracy in fill rates, shipping information, labeling, and shipping methods to maximize turnaround time and customer satisfaction. Coordinate with other departments such as Demand and Inventory Planning to ensure proper bookings for on-time delivery. Customer Relations & Support Establish relationships with external customers by offering current and accurate information to successfully maintain the order pool. Administer phone and customer service skills when covering phones and working with buyers and Sales Reps in a professional manner. Partner with Customer Operations when necessary to prevent chargebacks and ensure all order information is accurate and up to date. What You’ll Bring High School Diploma required; Bachelor’s Degree preferred 2–4 years of customer service experience; retail experience preferred Strong customer service, communication, and selling skills Ability to analyze data, reporting, and sales forecasts Strong organizational skills with the ability to prioritize workload Proficiency in multiple systems and applications Customer-focused mindset with a sense of urgency Adaptable, reliable, and able to manage shifting priorities Why You'll Love It Here Competitive Benefits We’ve got you covered with company-sponsored medical insurance, life insurance, and mental health services—your well-being is a priority! Time to Recharge Enjoy generous PTO and company-sponsored disability (both long-term and short-term) to keep you feeling balanced. Financial Perks We offer a 401k with company matching—because we’re invested in your future too! Discounted Shoes Oh, and did we mention you’ll get discounted shoes? Comfort meets savings! A fun, collaborative environment where your ideas matter. Lots of room to grow and make an impact—your work will directly affect how we run things. #J-18808-Ljbffr