Job Title: Korber WMS Admin

Location: Haslet, TX


Key Responsibilities:

Resolve issues related to WMS functionality and performance in a timely manner to minimize disruptions to warehouse operations.

Work closely with warehouse teams to identify root causes of issues and implement effective solutions.

Collaborate with IT teams to troubleshoot system bugs, data discrepancies, and integration issues.

Define and document test cases, thoroughly test and verify system behavior, and initiate and manage user acceptance testing.

Utilize tools like Jira for tracking, managing, and documenting issues and tasks related to WMS support.

Assist in monitoring the performance of the WMS, ensuring system stability, and identifying areas for process improvement.

Conduct regular system checks to ensure all components of the WMS are running smoothly and efficiently.

Maintain users and control access to the WMS systems.

Use SQL to generate reports and analyze WMS data to support operational decision-making.

Execute data queries to assist with inventory management, order processing, and other key warehouse metrics.

Provide troubleshooting support for database-related issues, working to maintain data integrity and system reliability.

Support the training of warehouse staff on WMS usage, ensuring that all personnel are familiar with system procedures and best practices if needed.

Develop and maintain documentation for system processes, troubleshooting guides, and training materials.

Liaise with warehouse management, IT, and other relevant departments to ensure alignment on system enhancements and issue resolution.

Communicate with vendors or third-party service providers to address software or hardware-related issues, especially those related to automation and robotics systems like Geek+, Exotec, or Mini-load.

Qualifications:

Proven experience in a WMS support role, with hands-on experience working with various WMS platforms (e.g., Korber, High Jump, Manhattan, SAP, Oracle).

Strong knowledge of warehouse operations, including inventory management, order picking, and distribution processes.

Knowledge of project management and issue tracking tools (e.g. Jira)

Proficient in WMS troubleshooting, configuration, and user support.

Strong analytical skills with the ability to solve complex operational issues.

Good understanding of warehouse processes and the integration of WMS in daily operations.

Solid experience with SQL for data queries, reporting, and troubleshooting database issues.

Excellent communication and interpersonal skills to interact with various teams and departments.

3 years + experience within distribution, Manufacturing, or supply chain

Ability to work flexible hours, including weekends, as needed to support warehouse operations.

Strong problem-solving and organizational skills.

Ability to work in a fast-paced environment and handle multiple priorities simultaneously.

Preferred Skills:

Bachelor's degree (Business or related degree preferred)

Experience with other WMS platforms (Manhattan, SAP EWM, etc.).