L2 Infra Support (Devops Infrastructure) - Omaha, NE

L2 Infra Support (Devops Infrastructure) Location: Omaha, NE Start Date: Immediately Job Description: 8+ years' experience in application support, middleware support and production support with strong troubleshooting capabilities Experience with using ITIL change, incident and problem management processes. Resolve critical production issues by leading major incident calls, engaging proper teams and driving root cause analysis. Solve and debug system components to resolve technical issues in complex and highly regulated environments comprised of on-prem and cloud applications and services. Hands on experience with monitoring and alerting processes in distributed, cloud and microservices based environments. Collaborate both within the team and across teams to resolve application issues and advance as needed. Create, modify, and monitor dashboards to better catch potential issues and aide in observability. Support weekly and weekend on-call rotation as scheduled. Good verbal and interpersonal skills, communicating openly with the team members and stakeholders Solid ability to gather and analyze project requirements and translate them into technical specifications and own the implementation. Resolve critical application alerts in a timely fashion including production issues across the environment ingress/egress points. Technical Qualifications: Hands on experience in Unix/Linux, windows Hands on experience with middleware technologies (Apache, Client, WAS, MQ, Tomcat, JBoss etc.) Hands on experience with Devops and tools Familiarity working with relational/non-relational databases. Solid understanding and hands on experience with Azure cloud Hands on experience with Cloud technologies - red hat OpenShift, Kubernetes, AKS, EKS cluster administration and build Experience deploying applications on WebSphere Application Server/Tomcat/JBoss or Cloud Experience with monitoring tools – Splunk, AppDynamics, Dynatrace Infrastructure build engineering experience – middleware, OpenShift, Azure cloud Good to have understanding and experience with Ansible, Terraform, Bitbucket Good understanding of network topologies and troubleshooting network related issues Hands on experience with triaging application issues, network issues and OS performance issues