Overview IT Support Specialist (MSP exp. req.) - Location: Petoskey, MI onsite. Salary: $65,000 + Great Benefits. Benefits: Medical, Dental, Vision, Disability, Life, Simple IRA, Holidays, PTO. Job Type: Full-Time. Typical Hours: Mon-Fri, 8-5 pm, rotating on-call; occasional projects. Travel: Occasional- locally/regionally to customer sites via company vehicle. Start Date: ASAP. Sponsorship is not available. IT Support Specialist (MSP exp. req.) Description Our client—a growing IT services company serving small to mid-sized businesses across Michigan—is seeking a skilled IT Support Specialist to provide responsive, high-quality technical support to external clients, primarily remote with occasional on-site visits. In this client-facing role, you’ll troubleshoot infrastructure issues, assist with server and network installations, and support onboarding for new users and organizations. This is a great opportunity to take ownership of your work within a company that values autonomy, upholds high standards of integrity, and promotes a supportive, team-first culture. IT Support Specialist (MSP exp. req.) Responsibilities Interface and provide client support- remote and on-site Configure and troubleshoot SMB and Enterprise software and networking platforms Participate in on-call rotation Assist with the configuration and installation of servers, endpoints, and network equipment Provide user onboarding and off-boarding Perform on-site new client onboarding Interface with vendors for hardware failures Support and install hardware solutions Help address client needs and ensure satisfaction is met Keep documentation current Support Windows, Mac, Linux, iOS, and Android IT Support Specialist (MSP exp. req.) Qualifications 2+ years of recent MSP IT support experience (within the last 5 years) required Active Directory experience required Microsoft 365 (Exchange Online, MS Teams, SharePoint, OneDrive) experience required Familiarity with a major brand of firewalls, switches, access points, management, and troubleshooting required Experience with a ticketing system/PSA tool required Must have or be willing to become Security+, Network+, and MS-102 certified #J-18808-Ljbffr