L2 Production Support

L3, Production Support (Senior)Technical Skills5+ years of application production support experience.Strong troubleshooting experience supporting Java/Spring Boot microservices.Experience supporting Angular and/or React applications.Strong knowledge of REST APIs and distributed systems architecture.Experience with:OraclePostgreSQLMongoDBHands-on experience with OpenShift, Kubernetes, Docker, or ECS containers.Strong Linux administration and shell scripting skills.Experience using Grafana and enterprise monitoring platforms.Knowledge of CI/CD pipelines and DevOps practices.Familiarity with ServiceNow incident, problem, and change management processes.Preferred SkillsCloud platform experience (AWS, Azure, GCP).Knowledge of Kafka, event-driven architectures, and API management.Experience with application performance tuning and capacity planning.ITIL Foundation certification.Experience supporting financial services or large enterprise environments.Key CompetenciesAdvanced problem-solving and analytical skills.Strong ownership and accountability.Excellent communication and stakeholder management skills.Ability to perform effectively during high-pressure production incidents.Strong collaboration across development, infrastructure, and business teams.Continuous improvement mindset.