L2 Technical Support

IT Desktop Support Engineer Location: Englewood, CO, United StatesWork Arrangement: On-site | Independent ContractorSchedule: Short Term, Project Based, from Nov 16th to Dec 2, 2026 (9:00 AM - 5:00 PM)Job SummaryWe are seeking experienced L2 Onsite Support Engineers to support a site survey at the Englewood location. The engineers will provide hands-on technical support, assist with infrastructure assessment, and ensure all required site survey activities are completed before the office closure.Key ResponsibilitiesProvide onsite L2 technical support during the site survey.Perform hardware, software, network, and connectivity troubleshooting.Assist with assessment and documentation of the site's IT infrastructure.Identify and troubleshoot technical issues and escalate complex issues when required.Support network devices, endpoints, printers, peripherals, and other onsite IT equipment.Perform basic network troubleshooting, including connectivity, cabling, ports, and device configuration checks.Document hardware, network, and infrastructure details identified during the survey.Coordinate with client stakeholders and remote technical teams.Maintain accurate records of findings, issues, and recommendations.Ensure all assigned site survey activities are completed within the required timeline.L2 Engineer Requirements3+ years of experience in IT infrastructure, desktop support, or L2 technical support.Strong hands-on experience with Windows operating systems, laptops/desktops, printers, peripherals, and hardware troubleshooting.Experience troubleshooting LAN/WAN connectivity, TCP/IP, DNS, DHCP, Wi-Fi, and basic network issues.Familiarity with network switches, routers, access points, patch panels, and structured cabling.Ability to perform hardware installation, replacement, configuration, and troubleshooting.Experience with Active Directory, user accounts, permissions, and basic Microsoft 365 troubleshooting.Ability to diagnose and resolve technical issues independently at the L2 level.Strong documentation and reporting skills.Excellent communication and client-facing skills.Ability to work independently and professionally at a client site.Must be available onsite Monday–Friday, 9:00 AM–2:00 PM or 9:00 AM - 5:00 PM local time, from November 16th through December 2nd, 2026.