Position Details
Lab Technician Apply
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide. The job opportunity is for one of our clients specializing in biotechnology product development services. Our client is dedicated to supplying laboratory equipment, chemicals, supplies, and services essential in healthcare, scientific research, safety, and education. As the global leader in serving the field of science, our client boasts an annual revenue of around $40 billion with a mission to empower customers to make the world healthier, cleaner, and safer. Our client's global team is committed to delivering an unparalleled blend of cutting-edge technologies, convenient procurement options, and pharmaceutical services under their industry-leading brands.
Position: Lab Technician / Senior Site Specialist
Location: Swiftwater, PA, 18370
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Onsite
Shift: Day Shift
Summary
- Provides work direction to and/or performs all duties of a Sr. Site Specialist to assure customer satisfaction.
- Monitors workflow to optimize staffing and services for the customer.
- Works closely with customers, sales representatives, and managers to ensure all service expectations are met.
- Delivers services including order entry, order management, operating customer procurement systems, stockroom services, material handling, receiving, lab cleaning/decontamination, and autoclave operations.
- Acts as a liaison between customer, sales, suppliers, logistics, and management to ensure successful customer relationships.
Responsibilities
- Assist in organizing staff and workload to meet or exceed productivity standards for Unity Lab Services.
- Support cross-training of associates and onboarding of new hires.
- Perform workflow activities in line with contractual obligations and standard processes.
- Serve as a subject matter expert to address customer and sales inquiries and resolve issues.
- Apply knowledge of customer service agreements, service level agreements, and relevant systems.
- Follow Standard Operating Procedures and methodologies (including PPI).
- Collaborate effectively with diverse, cross-functional teams.
- Perform additional duties as assigned.
- Engage in process improvement initiatives.
- Use inventory/order management systems for replenishment, disbursement, receiving, stock rotation, cycle counts, and order entry.
- Perform laboratory services such as order delivery, autoclaving, cleaning/decontamination, and biological waste processing.
- Maintain and reconcile reports to ensure partner requirements are met.
- Address and communicate customer concerns promptly and effectively.
Required Skills
- High School Diploma required and College degree is preferred.
- 2 3 years of equivalent experience, preferably within a laboratory or services setting.
- At least 1 year of detailed-oriented work experience in a GMP-regulated environment.
- Experience cleaning laboratories and managing inventory effectively.
- Strong customer service, verbal, and written communication skills.
- Ability to operate handheld scanners and perform data entry.
- Intermediate proficiency in Microsoft Office (Word, Excel, etc.).
- Ability to lift, push, or pull 30 40 pounds consistently (up to 50 pounds occasionally).
- Capable of working independently at customer sites, following established procedures.
- Working knowledge of MS Office tools.
- Advanced MS Word skills (templates, styles, cross-references for figures/tables/sections).
- Strong interpersonal and collaboration skills.
- Excellent organizational and multitasking abilities.
- High attention to detail and ability to perform under pressure.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
