Labor Operations Manager

Position: Labor Operations ManagerCompany: Rocky Top CateringLocation: 5000 Departure Dr, Raleigh, NC 27616 (In-Person)Employment Type: Full-TimePay & Benefits: Pay: Based on ExperienceMedical, Vision, and Dental Insurance8 Paid HolidaysPTO accrued on a weekly basis401(k) after one yearVoluntary Life InsuranceAbout the Role: We're looking for a Labor Operations Manager to oversee how our staff are assigned to events. You'll make sure every event has the right people, in the right roles, at the right time. You'll build schedules, manage our labor pool, control labor costs, and keep things running when plans change at the last minute. The role suits someone who is organized and calm under pressure, and who enjoys solving a puzzle that changes every week.What You'll Do: Staffing and Scheduling: Build and publish staff schedules for all upcoming events based on event requirements and staff availability Match staff to roles based on their skills, certifications, experience, and performance Fill open shifts, call-outs, and last-minute changes quickly Send call times, event details, and updates to staff in a clear and timely wayLabor Pool Management:Work with recruiting  to maintain an active, reliable pool of  part-time and on-call staffWork with HR or recruiting to forecast hiring needs ahead of busy seasonsTrack staff availability, reliability, and attendance, and address problems earlyHelp onboard new staff and make sure they're ready for their first assignmentsCost and Efficiency: Plan labor in order to  keep overtime and overstaffing to a minimumReview timesheets and approve hours for payrollReport on labor costs, staffing levels, fill rates, and other key metricsFind ways to make scheduling faster and staffing more efficientCoordination:Work with recruiting, HR and sales to understand each event's staffing needsServe as the main point of contact for staffing questions before and during eventsBe on-site at key events when needed to manage crews and solve problems in real timeWhat We're Looking For: Required: 3+ years of experience in staffing or workforce managementExperience scheduling large or changing teams across multiple events or locationsStrong organizational skills and attention to detailClear, direct communication with both staff and clientsComfort with scheduling software and spreadsheetsAbility to work evenings, weekends, and event days as neededNice to Have: Experience in hospitality Familiarity with scheduling platforms Experience managing labor budgets and payroll approvalRocky Top Catering is an equal-opportunity employer and considers all qualified applicants without regard to legally protected characteristics.