Laboratory Instrument Systems Support Specialist

Job Description:

Provide embedded, hands-on IT support for laboratory instruments and its management. The role ensures reliable connectivity to historians and other middleware, engaging with IT support, timely issue resolution, and clear coordination among laboratory users, IT/OT teams, application owners, and vendors.

Key Responsibilities:

• Serve as the primary on-site contact for laboratory IT and instrument-computer issues, providing rapid triage, troubleshooting, and escalation.
• Understand and utilize various internal and external IT systems and resources to be able to operate independently (local IT, global IT, online support, IT security, IT management).
• Manage lab computers (inventory, basic troubleshooting, PC replacement, software upgrades, coordination with IT groups to resolve problems).
• Improve lab digital systems landscape by working cooperatively with IT teams, connectivity experts, and scientists (design new systems, implementation of 3rd party software, interface with data storage systems).
• Manage incidents end to end across service desks, IT/OT teams, application owners, and vendors; challenge handoffs, escalate stalled tickets, and track issues through closure.
• Monitor and optimize data flow processes to ensure data integrity and availability.
• Document processes and procedures related to digital enablement and data management.
• Stay updated on the latest developments in laboratory technology and data management solutions.

Qualifications:

• Bachelor's degree or equivalent experience in information technology, engineering, automation, laboratory systems, or a related discipline.
• Solid understanding of computers and Windows OS.
• Ability to learn complex laboratory workflows and translate scientific needs into clear technical requirements.
• Strong ownership, customer focus, documentation discipline, vendor management, and cross-functional communication skills.
• Excellent communication skills, with the ability to work collaboratively in a team environment.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.