Summary

The SMWA assists in carrying out the maintenance, merchandising, and warehouse functions of multi-stores and as well as assists in providing an amazing guest experience.

Essential Functions

• Be relentless about amazing our guests by maintaining the cleanliness of the interior and exterior showroom, warehouse areas, parking lot, restrooms, common areas, floors, windows, etc.

• Dusting, vacuuming, general maintenance, custodial, and trash removal tasks.

• Receive and process products from trucks and ensure all products are handled with the utmost care.
• Assembles furniture utilizing work instructions and various tools while adhering to quality and safety control guidelines.
• Inspect furniture in the store, assess damage and repair, restore, and provide finishing services.
• Ensures proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety.
• Optimizes space utilization by maintaining an organized and clean warehouse.
• Perform facilities maintenance tasks such as minor plumbing repairs and carpentry updates and repairs.
• Paint showroom walls for front entry presentations, store upgrades, and general upkeeping.
• Be radical about our Team Members by working with the Visual Team to ensure all areas of the showroom are functioning and in presentable appearance.

• Collections and accessories displayed as directed in the Visual Merchandising Manual.
• Maintain showroom track lighting to assist in product placement.
• Participates and executes product placement and preparation for floor moves and any store sales events.

• Create a unique, personalized, memorable, and repeatable guest experience for our furniture pick-up process by verifying details for accuracy and executing a seamless experience.
• Follow our standard operating procedures by utilizing work instructions and promote peer-to-peer accountability by ensuring team members are properly and consistently providing an amazing guest experience.
• Be radical about our team members to make guest experience decisions that also support the mission statement & core values of the company by resolving all pending situations with collaborative and effective communication.
• Be passionate about our communities by working with the management team to maximize all special events such as VIP and Grand Openings.

Schedule Expectations

• The SMWA is expected to work 40 hours per week. 
• During peak times, they may be asked to work overtime hours to support the store.
• Schedule subject to change according to business needs.
• The SMWA will be required to travel to assist with regional stores and the opening of new stores.