Position Overview

The Lead Account Manager will serve as the primary point of contact for multiple new product development accounts in a fast-paced environment. This role is responsible for managing project timelines, ensuring client satisfaction, and facilitating cross-departmental collaboration. The position requires strong organizational skills and proactive communication to meet project goals and maintain high standards of service. Must be legally authorized to work in the United States.

Responsibilities:

• Act as the primary customer contact for multiple accounts, ensuring clear and timely communication
• Plan and monitor project progress, setting deadlines and managing briefs, timetables, and interdepartmental communication
• Respond to client requests and inquiries within 24 hours to maintain satisfaction and trust
• Collaborate with internal teams across departments to ensure seamless project execution
• Attend internal and external meetings as necessary to support project objectives
• Meet regularly with your manager to review updates, escalate issues, and present viable solutions

Required Experience/Skills

• Proven experience managing multiple accounts in a fast-paced environment
• Strong project management skills, including planning, monitoring, and deadline setting
• Excellent communication and interpersonal skills for client and team interactions
• Ability to respond promptly and professionally to client inquiries
• Skilled in cross-functional collaboration and problem-solving
• Proficiency in organizing and preparing information for meetings and status updates

Preferred Experience/Skills

• Experience in new product development account management
• Familiarity with managing briefs, timetables, and interdepartmental workflows
• Strong ability to anticipate client needs and provide proactive solutions
• Competence in handling escalations and presenting actionable recommendations
• Comfort with attending and contributing to internal and external meetings
• Ability to adapt quickly to changing priorities and deadlines

Education Requirements

• Bachelor’s degree in Business, Marketing, Communications, or related field
• Coursework or certification in project management preferred
• Training in client relationship management or account management is a plus
• Strong foundation in organizational and communication principles
• Continued professional development in leadership and team collaboration encouraged