Lead AI Engineer - AWS Platform

Job Summary We are modernizing our enterprise data and analytics ecosystem by embedding AI and Generative AI capabilities across Policy, Claims, Billing, and Administrative systems. As the AI Lead Engineer – AWS Platform, you will play a key role in supporting The Mutual Group (TMG), GuideOne Insurance, and future members by architecting, designing, and leading the delivery of end-to-end AI/ML and Generative AI solutions on AWS, leveraging Bedrock, SageMaker, Lambda, Step Functions, Glue, and Vector Databases. Department Information Technology Role Overview This role is pivotal in shaping our AI platform strategy, establishing engineering standards, and ensuring scalable, secure, and responsible deployment of AI workloads. You will guide a team of engineers in building intelligent, production‑grade systems that improve decision‑making, automate workflows, and enhance customer and agent experiences. Work Arrangement Employees who live within 30 miles of the TMG home office are expected to follow a hybrid or in‑office schedule. The initial training period may require additional in‑office days. Accountabilities AI Platform Architecture & Strategy Lead the design and implementation of a scalable, enterprise‑grade AI platform on AWS, integrating LLMs, Generative AI, and traditional ML models. Define architectural standards for LLM orchestration, RAG pipelines, and AI model lifecycle management. Design Medallion‑based AI data architecture connecting Policy, Claims, Billing, and Administration systems for unified analytics and AI‑driven insights. Partner with enterprise architects to align AI initiatives with cloud modernization, data governance, and security frameworks. Evaluate new AWS services (Amazon Q, Bedrock Agents, Titan, SageMaker HyperPod) for platform scalability and business alignment. Model Development, Deployment & Operations Lead development and fine‑tuning of LLMs, transformers, and generative models using Amazon SageMaker, Bedrock, or custom frameworks. Architect and oversee end‑to‑end MLOps pipelines — from training and validation to deployment, monitoring, and retraining — using CodePipeline, SageMaker Model Monitor, and CloudWatch. Implement retrieval‑augmented generation (RAG) workflows integrating Vector DBs (Kendra, Pinecone, or Weaviate) for grounded, domain‑specific AI responses. Ensure production‑grade model serving, scaling, and versioning with SageMaker endpoints, Lambda, and Step Functions orchestration. Intelligent Data Processing & Automation Architect data ingestion pipelines to process multimodal content (PDFs, images, audio, emails, structured/unstructured data) using AWS Glue, Textract, Transcribe, and Comprehend. Lead the design of AI‑driven automation workflows for classification, summarization, and entity extraction across insurance documents. Optimize pipelines for performance, scalability, and cost efficiency through serverless and event‑driven architectures. MLOps, DevOps & Infrastructure Automation Define and implement CI/CD practices for AI/ML using AWS CodePipeline, CodeBuild, and Terraform/CloudFormation. Standardize infrastructure‑as‑code and environment provisioning across development, staging, and production. Integrate monitoring, observability, and audit logging into all AI components to ensure reliability and compliance. Drive adoption of containerized model deployments via SageMaker JumpStart, EKS, or Docker‑based inference endpoints. Responsible AI, Governance & Security Establish Responsible AI frameworks covering model explainability, fairness, safety, and bias detection. Configure Bedrock Guardrails and implement safety layers to prevent hallucinations and enforce ethical responses. Ensure compliance with HIPAA, SOC2, and data privacy laws through secure data handling, encryption, and audit trails. Partner with InfoSec, Legal, and Risk teams to align AI development with enterprise governance policies. Leadership, Collaboration & Mentorship Lead a cross‑functional team of AI engineers, MLOps specialists, and data scientists, providing technical direction and mentorship. Collaborate closely with business stakeholders, architects, and product teams to identify high‑impact AI use cases. Drive AI Center of Excellence (CoE) initiatives—develop best practices, reusable components, and internal knowledge repositories. Promote a culture of experimentation, continuous learning, and responsible AI adoption across the enterprise. Qualifications Bachelor’s or Master’s degree in Computer Science, AI/ML, Data Engineering, or related field (PhD preferred). 12+ years of total experience in software/data engineering, with 8+ years in AI/ML development and deployment. Deep hands‑on experience with AWS AI/ML stack — SageMaker, Bedrock, Glue, Lambda, Step Functions, Kendra, Textract, Comprehend, and CloudFormation. Expertise in Python, PyTorch, TensorFlow, and Hugging Face model training and integration. Proven experience designing LLM and RAG architectures, integrating Vector Databases (Kendra, Pinecone, Weaviate). Strong understanding of MLOps frameworks, CI/CD, infrastructure‑as‑code, and automated model monitoring. Solid background in data architecture, governance, and security in regulated environments (Insurance, Financial Services, Healthcare). Demonstrated leadership in cross‑functional AI programs and mentoring engineering teams. Excellent communication skills and the ability to translate complex AI concepts into actionable business strategies. Pay Range $130,000 - $170,000 annual base salary depending on experience, qualifications, and geographic location Benefits Competitive base salary plus incentive plans for eligible team members 401(K) retirement plan that includes a company match of up to 6% of your eligible salary Free basic life and AD&D, long‑term disability and short‑term disability insurance Medical, dental and vision plans to meet your unique healthcare needs Wellness incentives Generous time off program that includes personal, holiday and volunteer paid time off Flexible work schedules and hybrid/remote options for eligible positions Educational assistance Equal Opportunity Employer The Mutual Group is an Equal Opportunity Employer. It is our policy to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal Your Rights Under USERRA Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact . Employment Verification The Mutual Group participates in the E-Verify program and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You are protected from employment discrimination based on your citizenship status and national origin. All offers of employment are contingent upon the successful completion of a background check. #J-18808-Ljbffr